Hello Janet, I hope you didn't think I was being patronizing or trying to offend you, but obviously I don't know you and your history of vision loss/being sighted most of your life. Anyways, it is of course not impossible that something could be wrong with your camera, only a technician at an Apple Store could probably tell you that. All I can say that I have set up Face Id on my iPhone 11 more than once and recently on my iPhone 13 Pro and the phone had certainly no issues seeing me and recording the head movements it asked me to do with it being held in front of me. I should mention that I don't hold the phone at head height, it feel not natural to me so I hold it slightly angled up/back pointing at my face/head and at the same time looking down on a slight angle; I would say I probably hold the phone at chest heifght.
From: [email protected] <[email protected]> On Behalf Of janet gross Sent: Wednesday, January 11, 2023 8:02 PM To: [email protected] Subject: RE: Face ID, and Bluetooth Speacker Resolved. Hello Sieghard, I have no problem with sense of directions. I don’t have to make an effort to look at people including the phone, as that still comes natural to me, maybe because I was sighted most of my live so I don’t have any problem with looking directly at anything. As people don’t even believe I’m Blind including some of my own family members. There has been several times I’ve had to show verification to prove I am really Blind. But, in either case that is how it is with me. I stand completely straight, I walk completely straight, my head is completely straight up. My eyes are clear and wide open as well. The rep also had a hard time seeing my face, as he said that is the way the Camera is seeing me. Matter of fact, all he could see was the left side of my face just a little. He kept saying it is to dark, even though, I had the lights on. I was outside earlier trying to set up the Face Id, but I couldn’t set up Face ID because I was holding the phone in front of my face. I set up Face ID at least three times with the same phone, and the same body and head, with no problem. A person would have to have a complete disfigured body to set up the phone in the way I had to sit in order to enable Face ID. The main problem was the way the phone was seeing me, and that was in a extremely unusual way. Now, could the main problem be because of the way the phone seen me, in which this makes me wonder just how the phone does see me as far as Security, I don’t know. Is there something wrong with my Camera, I don’t know. Could it be because I had my Screen Curtain on at the same time I was trying to enable Face Id, I don’t know, could have something accidentally gone wrong during the update, I don’t know. Ok now Sieghard, sit in a chair, tilt your head to the left, and look down as if you are trying to look at your left hip, with you holding the phone down very close to your left thigh. Smile! In any case, I do have Face ID working. Janet From: [email protected] <[email protected]> On Behalf Of Sieghard Weitzel Sent: Monday, January 9, 2023 8:33 PM To: [email protected] Subject: RE: Face ID, and Bluetooth Speacker Resolved. Janet, not everybody has the same sense of direction and for some blind people it is really difficult o look at something, to walk in a reasonably straight line and so on. I think maybe the Apple rep had some experience with this and found that asking people to hold the phone this way and looking down was the best way to get them to look the right way. I just set up my iPhone 13 Pro last week and for me it was fine to hold the camera more or less at arms length, of course I did have my elbow bent a bit so the phone wasn't too far away, but this worked fine for me. I have been blind for a long time now, I am 55 and lost my sight in an accident when I was 16, but I try to make an effort to look at people when I speak to them and I have had conversations with customers at my store who didn't know me and who never realized for the first minute or two that I couldn't see. It's good Apple Accessibility could help and hopefully you feel a bit less mad at iOS 16.2 since it obviously turned out that it was not the culpret 😂 From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of janet gross Sent: Monday, January 9, 2023 6:03 PM To: [email protected]<mailto:[email protected]> Subject: Face ID, and Bluetooth Speacker Resolved. Hi Everyone, I spent some time on the phone today with Apple Support. I finally got to enable Face ID. What I had to do was hold the phone down close to my lap, and holed the phone a little toward the left, and look down at the phone, and then Voiceover started reading to me the directions which way to move my head! I was holding the phone strait out in front of my face, as I usually did to enable Face ID, but not this time. I found this method to be quite unusual, but it worked! The Apple rep and I shared screens, so he could tell me where to put the phone. The Apple rep said that is how the camera is seeing my face. I have to admit, I wouldn’t have ever thought of that! Now, about my Bose Speaker not connecting to Apple Music. The rep and I did just about everything we could think of, we removed the speaker from the phone, reconnected the phone back to Bluetooth, checked all The Bluetooth settings, and nothing would work, so then the Apple rep said hey Janet did you check the volume buttons on the side of your phone, I said oh ok I will check them, and I pressed the up volume button, and sure enough, the Bose Speaker was playing the Apple Music! Wow, you talk about feeling like an idiot, I sure did! The Apple rep and I both started laughing! What a idiot I felt like! Thank you all so much, as it is greatly so appreciated! Janet -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. 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