I’ve got it fixed thanks.
 
From: [email protected] <[email protected]> On Behalf Of Sieghard 
Weitzel
Sent: Friday, March 3, 2023 11:26 AM
To: [email protected]
Subject: RE: Passcode & Face ID Question
 
You might want to explain a bit more how exactly you use it, e.g. how far away 
do you hold your phone etc. When you set up Face Id you said somebody helped 
you, did you have Voiceover turned on when you set itup or did a sighted person 
do it without Voiceover? If so you should probably first turn off the attention 
aware feature. Apart from that it would probably be easier if a sighted person 
can help you trouble shoot since it is possible you just hold the phone too 
close or maybe you hold it on a bit of an angle and the camera doesn't see your 
face properly.
 
From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of Carla
Sent: Thursday, March 2, 2023 8:16 PM
To: [email protected] <mailto:[email protected]> 
Subject: Passcode & Face ID Question
 
I just got my iPhone 14 yesterday.  I went to this phone from the SE3.  I can 
do all of the gestures such as finding the app switcher and closing apps, etc.  
The only thing I cannot do is have the phone accept my facial ID which I had 
someone help me set up.  Does anyone have any suggestions to make this work 
because I do not want to go back to the SE3.  I’m even learning to use the 
power button rather than using a home button.  I love the speakers and the 
stereo sound when playing music.  Any help would be greatly appreciated.
 
Thanks in advance.
 
Carla
 
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