It’s the ap.

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Dennis 
Long
Sent: Wednesday, January 17, 2024 10:22 AM
To: [email protected]
Subject: RE: Alexa iPhone app broken

Yes it is the app.

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of David 
Grossoehme
Sent: Wednesday, January 17, 2024 9:07 AM
To: [email protected]; [email protected]
Subject: Re: Alexa iPhone app broken

Did this problem start after a elexa update?

Dave


On 1/16/2024 10:16 PM, [email protected] wrote:
> Hi:
> Amazon basics thermostat use to work fie for scheduling home, away and sleep 
> times. Now you cannot set a scheduled event nor adjust thermostat, not even 
> with screen recognition.
> Open Alexa.
> Choose devices.
> Choose your thermostat.
> Tap view or edit schedule button.
> Then press the touchable action button. Nothing happens.
> They've rearranged the app.
>
>
>
>
> -----Original Message-----
> From: [email protected] <[email protected]> On Behalf Of 
> David Grossoehme
> Sent: Tuesday, January 16, 2024 12:23 PM
> To: [email protected]; M. Taylor <[email protected]>
> Subject: Re: Alexa iPhone app broken
>
> Is this a problem from the start of using the Elexa Basic Thermostat, or have 
> you been using it for awhile and it just stopped?  Are you using other 
> devices in your household with Elexa or is this the only device? If you have 
> been using the thermostat for sometime, how did it stop working?
>
> Dave
>
>
> On 1/14/2024 5:38 PM, M. Taylor wrote:
>> Hello Sarai,
>>
>> Can you be more specific on how the app is broken?
>>
>> This is to say, can you provide the steps to recreate the problem?
>>
>> Also, does the Amazon basics thermostat have hardware buttons by which to 
>> control the device? Or is it all touch screen?  Do you no longer have access 
>> to the device?  This is to say, can you no longer control the device at all?
>>
>> Thank you,
>>
>> Mark
>>
>> From: [email protected] <[email protected]> On Behalf 
>> Of [email protected]
>> Sent: Saturday, January 13, 2024 7:59 PM
>> To: [email protected]
>> Cc: [email protected]
>> Subject: Alexa iPhone app broken
>>
>> Hi all:
>> If you have the Amazon basics thermostat and try and set schedule or temp 
>> with the Alexa iPhone app, you cannot. Looks like they broke it.
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