In your phone app is it showing the correct phone number from your land 
line? If so and it is still showing as a phone number. do the following:
1. flick up 1 finger to more and double tap
2. go to the bottom of the screen then flick left until you hear "add to 
existing" and double tap
3. add to your contact and double tap "update".
----- Original Message ----- 
From: "Mary Otten" <[email protected]>
To: "VIPhone via" <[email protected]>
Sent: Sunday, December 8, 2024 5:22 PM
Subject: Neither of our new iPhones will receive a call from our home phone.


My husband recently got an iPhone 15, and I just got a 16 Pro. Previously he 
had an android and I have my old 10 R. We have a landline through Xfinity. 
Never had any problem with either of those phones receiving a call from our 
landline. But now, neither phone receives a call from our landline. Both of 
them goes straight to voicemail. And our home number is in both of our 
contacts on our respective phones. My husband does not have the deal where 
if it’s an unknown caller it goes straight to voice Mail. I do, but since 
the number is in my contacts, that should not be a problem. Yet every single 
time we try it, there’s no ring and it just goes straight to voicemail. The 
idiot at T-Mobile was absolutely no help of course. They used to have people 
that sort of had a clue. This guy just couldn’t possibly deal with 
VoiceOver, and then said I can’t have it on while he’s setting up the phone 
of course. So, naturally he had no suggestions. Has anybody ever seen this 
problem before and do you have a solution?
Mary


Sent from my iPhone

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