To me it seems like a software issue. I’d suggest resetting the phone and setting it up as new instead of from a backup.
I’d think that if you do this the problem should abate. From: [email protected] <[email protected]> On Behalf Of janet gross Sent: Saturday, June 28, 2025 7:50 PM To: [email protected] Subject: RE: Volume On An iPhone 16 Pro Question Please. Richard, This volume issue is and has been happening all the time since I bought it in December of 2024. I’ve tried everything I can think of to pin point this, meaning if I am in a certain app, or a certain News App, but I can’t seem to find this happening with any one or two specific app or time. It happens all the time no matter what I am reading or even swiping on the screen, or what app I have opened. Then, after the volume goes down so low I can’t hear it, so I have to use the up volume button, and that also causes the volume to go up to loud. This just isn’t right, and I am not willing to accept this. I’ve tried for several months, but to no avail. Kindly, Janet. From: 'Richard Turner' via VIPhone <[email protected] <mailto:[email protected]> > Sent: Saturday, June 28, 2025 9:39 PM To: [email protected] <mailto:[email protected]> Subject: Re: Volume On An iPhone 16 Pro Question Please. First of all, if an Apple rep is using an Android, and tells an Apple customer that, they probably will not be an Apple rep very long. That is just dumb. Second, how often is this volume issue happening? Perhaps you could get a recording of it. I too think something is wrong with your phone, but it would take having it diagnosed at an Apple store in order to figure it out. I suspect you do not have one near you, so that will probably not happen. Richard, USA "While striving for perfection, let us do what is possible." -- John Wesley My web site: https://www.turner42.com <https://www.turner42.com/> (sent from my iPhone 16 pro) c On Jun 28, 2025, at 7:24 PM, janet gross <[email protected] <mailto:[email protected]> > wrote: Richard, No you’re not confusing things here, but this is how my phone is currently working. I do believe something is wrong, but I just don’t know what, and neither did the Apple rep. I am going to call Apple tomorrow, and see if I get another rep, to see what he or she will say. Although, I am very serious when I say I don’t like this phone, and this is the only Apple phone I can honestly say I didn’t like. I just might try and reset the whole phone just to see if that might correct this issue, because this just isn’t right, and Apple should not consider this an expected behavior. So if Apple considers this an expected behavior, I don’t have to accept this, especially when I paid $1,100.00 Who in their right mind would want a phone like this? If this volume issue can’t be corrected, I have all plans on getting rid of this. Kindly, Janet. From: 'Richard Turner' via VIPhone <[email protected] <mailto:[email protected]> > Sent: Saturday, June 28, 2025 7:35 PM To: [email protected] <mailto:[email protected]> Subject: RE: Volume On An iPhone 16 Pro Question Please. I have the 16 pro and I can turn on or off show in status bar and the silent mode stays on if it was on, or off if it was off. IN other words, changing the show in status line has no effect on the silent mode setting. I'm running iOS 18.5. It could be another setting like Focus is interacting with this setting, I honestly don't know. Sorry if I am confusing things, just reporting how it behaves for me. Richard, USA “Life isn't about waiting for the storm to pass. It's about learning how to dance in the rain.” — Vivian Greene My web site: https:/www.turner42.com/ From: [email protected] <mailto:[email protected]> <[email protected] <mailto:[email protected]> > On Behalf Of janet gross Sent: Saturday, June 28, 2025 5:11 PM To: [email protected] <mailto:[email protected]> Subject: RE: Volume On An iPhone 16 Pro Question Please. Richard, Those 2 settings might be different from each other, but on my phone this is how it is working. If I turn do not show in the status bar on, that will turn off the Silent Mode option. Kindly, Janet. From: 'Richard Turner' via VIPhone <[email protected] <mailto:[email protected]> > Sent: Saturday, June 28, 2025 6:43 PM To: [email protected] <mailto:[email protected]> Subject: Re: Volume On An iPhone 16 Pro Question Please. The silent mode on/off is completely separate from the show in status bar. I just played around with it and turning off show in status bar had no effect on the silent mode. If you turn silent mode on, it says just next to that setting: "iPhone will not play ringtones, alerts, and system sounds. iPhone will still play alarms, timers, music, and audio from videos." You can adjust the ringer volume by smaller amounts by doing a double tap and hold, then slide your finger very slowly. It is tedious at best. Richard, USA "While striving for perfection, let us do what is possible." -- John Wesley My web site: https://www.turner42.com <https://www.turner42.com/> (sent from my iPhone 16 pro) c On Jun 28, 2025, at 3:52 PM, janet gross <[email protected] <mailto:[email protected]> > wrote: Hello Everyone, For those who might be interested in knowing about the Volume issue and the Silent Mode I was having, I just got off the phone with an Apple rep. The rep told me the reason why my volume goes high and then goes low, is what Apple considers to be expected behavior, and for those who are having this same volume issue, instead of having the volume in settings set to 100 percent, turn it down to maybe 98 or 95, to see if that will help, but if not, use the up or down volume buttons to raise or lower the volume sound. So I tried to turn the volume down to 98 or 95 percent, but on my phone it goes from 100 percent to 90 percent. So there doesn’t seem like there is going to be any fix for this one. I also asked the rep about what the Silent Mode is in the sound and haptics settings for to show in the status bar just thinking I was accidentally swiping across the screen that maybe that was raising or lowering the volume. The rep said if the setting to show in the status bar is turned on it will show in the status bar on my screen, but that doesn’t show in my status bar on my screen, rather I have that setting turned on or off. So, I turned it off, but I noticed when I turned off the Silent Mode not to show in the status bar, that automatically turned off my phone ringer, as well as turned off any alerts, so I turned back on the show in status bar, and had to turn back on my phone ringer. I’m sorry but, I just don’t see any logic in all this, matter of fact, the Apple rep said the same thing, but she is using an Android Phone! Although, when I first talked to her she told me that Apple knows about this and many people are having the same issue, and that Apple has been and still is working on this, but then, she read more about what Apple had to say about the volume, and that is when she told me Apple is saying that is expected behavior. What a kick in the pants this one is! Kindly, Janet. From: 'Richard Turner' via VIPhone <[email protected] <mailto:[email protected]> > Sent: Saturday, June 28, 2025 3:43 PM To: [email protected] <mailto:[email protected]> Subject: Re: Volume On An iPhone 16 Pro Question Please. That is a new setting and I have not looked into all what it does. Sorry. Richard, USA "While striving for perfection, let us do what is possible." -- John Wesley My web site: https://www.turner42.com <https://www.turner42.com/> (sent from my iPhone 16 pro) c On Jun 28, 2025, at 1:01 PM, janet gross <[email protected] <mailto:[email protected]> > wrote: Richard, When I went through sounds and Haptics I noticed there is a setting called Silent Mode and that is set to off, but I noticed under that setting it said silent mode to show in the status bar and that setting was turned on. I don’t need that information to show in the status bar, so I turned it off. Do you know what that setting was for, as I don’t remember ever seeing that setting before? I’m just wondering when I am swiping across the screen I might be accidently swiping in the status bar. Kindly, Janet. From: 'Richard Turner' via VIPhone <[email protected] <mailto:[email protected]> > Sent: Saturday, June 28, 2025 2:24 PM To: [email protected] <mailto:[email protected]> Subject: RE: Volume On An iPhone 16 Pro Question Please. What sound level do yd you have your sounds set to under settings, Sounds & Haptics? Do you have change with buttons off? I always keep change with buttons off so changing the volume with the buttons doesn't effect the ringer and alerts volume. Have you adjusted the volume while Siri is speaking? Sometimes, I notice after using Siri the overall volume seems louder. Ask Siri something like what is the forecast for the next 7 days and while it is answering, adjust the volume to where you want it. That usually keeps it fairly constant. Richard, USA “Life isn't about waiting for the storm to pass. It's about learning how to dance in the rain.” — Vivian Greene My web site: https:/www.turner42.com/ From: [email protected] <mailto:[email protected]> <[email protected] <mailto:[email protected]> > On Behalf Of janet gross Sent: Saturday, June 28, 2025 12:16 PM To: VIPhone <[email protected] <mailto:[email protected]> > Subject: Volume On An iPhone 16 Pro Question Please. Hello Everyone, Since I bought my phone 16 Pro in December of 2024, I’ve had this strange issue with the volume that is driving me nuts. When I am reading the Apple News or any other news app I have on my phone, or even if I am in one of my Apple Music Play List, but no matter which app I am reading this exact same issue comes up. The problem is the volume gets louder and louder, and keeps getting louder, and then I have to turn the volume down as I don’t need it or like it that loud, Then the volume will go lower and lower until I can’t barely hear anything I am reading on my phone. 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