Hi Kim, The version number I and Malcolm shared (and you said matches yours) is the latest one I see. Here is what I see in App Store:
7.12.0, 1w ago, - Minor bug fixes and improvements - Translated into even more languages We release updates regularly and we're always looking for ways to make things better. If something is not working, if you have a great idea, or if you just want to say hello, then email us at [email protected], we would love to hear from you! Be My Eyes will not prompt you for a review. If you feel generous or have a couple of minutes, please leave a review. It makes a huge difference to us. Thank you in advance. Have you tried disconnecting the Be My Eyes app from the Meta AI app just in case? Here is what Meta says in their app: ". Having trouble connecting? , Disconnect below and then reconnect in Accessibility Settings." Sent from my iPhone > On 26 Jun 2026, at 17:52, 'Kimberly Samco' via VIPhone > <[email protected]> wrote: > > Hey! I went to the App store and it tells me that BME was up dated June 15 > but the version they show is different than the one I have. I have no idea > what to do about this. I rebooted my phone to see if the versions what line > up but they are still different. > >> On Jun 26, 2026, at 9:44 AM, Kimberly Samco <[email protected]> wrote: >> >> Thank you so much! That’s the version I have so I’m not sure what Meta is >> talking about. Grin >> >>>> On Jun 26, 2026, at 9:16 AM, Malcolm Parfitt <[email protected]> >>>> wrote: >>> >>> My version is: Version , 7.12.0 331. >>> >>> Launch the Be My Eyes app and go to the Settings Tab, locate and double tap >>> the Support button, you will find your version number here.Malcolm Parfitt >>> >>>>> On 26 Jun 2026, at 16:07, 'Kimberly Samco' via VIPhone >>>>> <[email protected]> wrote: >>>> >>>> Hello, >>>> >>>> >>>> I have not used Be My Eyes with my Meta glasses in a few months and this >>>> morning I’m having problems. >>>> >>>> >>>> When I ask Meta to call a volunteer at BME I’m told I need to update my >>>> BME app. On the BME app I don’t find what version I have. I asked Chat >>>> GBT and she said to go to the app store and I don’t find any version info >>>> there either. >>>> >>>> >>>> Help would certainly be appreciated. >>>> >>>> >>>> Thanks, >>>> >>>> >>>> Kim >>>> >>>> >>>> PS I just realized that I have never called a volunteer through Meta on >>>> this phone. I’m using an iPhone 16 >>>> >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if you feel that a member's post is inappropriate, please contact the >>>> owners or moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >>>> [email protected] >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to [email protected]. >>>> To view this discussion visit >>>> https://groups.google.com/d/msgid/viphone/C955EB8E-8C15-43B2-9A7D-EC523BF055CC%40me.com. >>> >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To view this discussion visit >>> https://groups.google.com/d/msgid/viphone/77D6A831-2149-4743-BF01-BFBD1225B241%40parfitt1.org.uk. >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion visit >> https://groups.google.com/d/msgid/viphone/A2661000-7E83-4253-A94C-9DB8A8F6DB32%40me.com. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/d/msgid/viphone/79FA3136-2018-4E9A-8D9B-B57A5FB26D87%40me.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/viphone/DBE075AB-7562-4DA9-BFAE-C3510610D1E5%40gmail.com.
