Ask Ciri to turn off the flash light.

If she says OK, then that was your problem.

James B 

From: [email protected] <[email protected]> On Behalf Of janet 
gross
Sent: Saturday, August 8, 2026 10:20 PM
To: 'Richard Turner' via VIPhone <[email protected]>
Subject: Hot phone help please.

 

Hello Everyone, 

 

I got up this morning, and my 16 pro iOS 26.6, was at 100 percent, as I had it 
charging overnight. 

I listened to Apple Music for about 16 minutes, as I usually do, and I picked 
up the phone, and I noticed it was quite warm, so I was busy doing something, I 
laid my phone down, and I picked up my phone about an hour later to see if it 
was still warm, and it was very warm, and I checked the battery in the status 
bar, and it was down to 50 percent. 

So, I ate my lunch, and I picked up my phone again, as I was getting ready to 
charge it, and the battery status was down to 20 percent. 

I charged my phone, and now, it is at 100 percent, but it is still very warm. 

I’ve cleared out the app switcher I restarted my phone, I checked the 
background lighting, it is at zero, my curtain is on. 

Can anyone give some suggestions is to what I can check before calling Apple. 

Even though, I don’t have my phone turned on, it is still warm. 

Thank you in advance. 

 

Kindly, 

 

Janet. 

 

 

   

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