Hi, they can be reached both at audible-iPhone-feedback@audible.commailto:audible-iPhone-feedback@audible.comaudible-iphone-feedb...@audible.com;
as well as social-support@audible.comsocial-supp...@audible.com; I hope that helps. Robin From: Arianna Sent: Sunday, March 10, 2013 6:25 AM To: viphone@googlegroups.com Cc: mailto:viphone@googlegroups.com Subject: Re: Audible app update 2.1 has arrived I would really like to write to the Audible developers, as well. What email address have any of you used to contact them? Thanks, Ari On Mar 10, 2013, at 12:26 AM, "Robin Frost" <robinn...@gmail.com> wrote: Hi, I know this wasn’t directed to me but thank you for your concise explanation expounding on this topic. It’s always fun to learn from others. And if you’ve the time feel free to join our communicating with Audible party I’ve tried my best to communicate with them over the past two weeks regarding this issue to what end yet remains yet to be seen but it's always more fun to have company in such endeavors (smiles). and I’d suspect that your knowledge of such matters could only serve to be of benefit to the efforts and their understanding and enlightenment. Robin From: Cara Quinn Sent: Sunday, March 10, 2013 12:34 AM To: viphone@googlegroups.com Subject: Re: Audible app update 2.1 has arrived Hi Sieghard, I hadn't seen your prior note. Did you have trouble accessing the button-free mode from the instructions in my note? Anyway, yes, I absolutely agree that this should be universally discoverable whether someone uses VO or not. However, from my own experience as a developer, not all VO gestures can be captured and communicated to the app, without making some special arrangements in such app to recreate those gestures. For example, last time I checked, a developer couldn't actually capture a three-finger swipe upward / downward but could capture the left / right swipes. So in essence, what this means is that without creating a special area on the screen where VO lets certain gestures pass through automatically, there's no way for an app to know what gesture a user has done. this happens because Voiceover intercepts certain gestures before they actually reach the app. So while some VO gestures are easily integrated with a mainstream app, not all gestures are. Some would take a bit of work / creativity on the part of the developers to come up with analogs for. However, having said all this, I still agree with you and I'd even go further to say that the button-free mode could be a whole lot neater in its implementation, even for sighted users. The idea that you can only access the jump forward feature on one, and only one, screen is really poor design in my opinion. Even for a sighted user, how would you know you needed to swipe up to go into this obscure special mode so you can use gestures to navigate your book if you wanted to?… this is sooo not discoverable… Lastly, I'd also be curious to know why the scrub feature is not accessible with VO. it's really quite maddening to deal with. Audible should definitely be aware of this as I'm sure it's not their intention to isolate or segregate a segment of their users… Anyway, thanks for your thoughtful note! Have a great weekend!… Smiles, Cara :) --- View my Online Portfolio at: http://www.onemodelplace.com/CaraQuinn Follow me on Twitter! https://twitter.com/ModelCara On Mar 9, 2013, at 10:34 AM, Sieghard Weitzel <siegh...@live.ca> wrote: Hi Cara and Robin, I guess for those of us who don’t necessarily read the user’s guide these hidden, non-Voiceover accessible features remain a mystery until somebody points them out *smile*. Thanks, Cara, for doing so. However, I agree with Robin that this should be accessible. I was just about to post a message to you, Cara, telling you that you should upgrade your app since in the new version there was no such thing as Button-Free mode. Then I thought I better make sure so I called Audible support. At first the technical support guy told me as well that he could not find it, but then he put me on hold and told me that this was there. The way to get to it is to turn Voiceover off, then do a one-finger swipe up from the bottom of the screen just above the home key towards the top. This will enable button-free mode and you can jump forward and back by doing a left to right swipe for forward and a right to left swipe for back. A vertical swipe, either up or down, will insert a bookmark. I told him that I would like him to take my feedback which he did by asking me for my Audible email so he could properly log the call and request, and I then told him to document that this is completely not accessible with Voiceover and that Voiceover users have no way to turn on Button-Free mode or to use it with Voiceover. The other big issue for me is the fact that in the Chapters and Bookmarks area, the currently playing Chapter is visually highlighted, but Voiceover gives no indication what chapter is currently playing. I will also send another email about the Button-Free mode and the fact that Voiceover should say “selected” or “Currently Playing” when you come to the chapter which is currently playing. As for Button-Free mode, I don’t see why similar to how Apple solved the Notification Center activation, Audible couldn’t do this so that a 3-finger swipe up would start button-free mode when Voiceover is on. Then maybe a 2-finger or 3-finger swipe left or right could be used for the Jump Forward or Jump Back command just as a 3-finger swipe changes pages when you are on the home screen. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
