You may have to reset your phone.  If you have regularly backed up your phone 
it shouldn't be bad.  Go to settings, general, reset.  then reset all settings. 
 This will reset all the settings to their default values and will delete all 
content.  Then you can restore your phone from the latest backup.  I was having 
the same problem with ring tones.  It was the only way to fix the problem.  
Make sure you backup your phone before hand though.
  ----- Original Message ----- 
  From: Suzanne Wilson 
  To: [email protected] 
  Sent: Sunday, March 17, 2013 4:19 PM
  Subject: Syncing Ring Tones Help


  Hello,

   

  At one time not so long ago, I had about thirty ring tones on my phone that I 
had downloaded and synced successfully.  Unfortunately, when I went to add some 
new ones, I lost everything that had already been on the phone.  The tones 
still show up in my list of available tones.  I go into the device list, select 
my iPhone, and then tab through until I get to tones, which I check.  Further 
tabbing takes me to a "sync tones" check box.  If I check it, iTunes says "Are 
you sure you do not want to sync tones?  All existing tones on the phone 
Suzanne's iPhone will be removed."  I have the choice of either a remove or a 
cancel button.  Since I have nothing to lose at this point, I have tried 
checking the remove button and syncing.  Needless to say, nothing happens, as 
everything is already wiped clean.  After that, I repeat the same procedure.  
This time, the phone lets me check the "sync tones" box and I don't get that 
message.  I then keep tabbing to select all tones and make sure that they are 
checked; then I press the sync button.  In this case, iTunes gets stuck on the 
first step of syncing and I get a message that the sync has failed.

   

  A search of the list archives wasn't terribly helpful.  Is there any kind 
soul who could help me figure this out?  I would be eternally grateful.

   

  Suzanne

   


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