Hi Lisa,
I use standard typing.
Using a headset will let you hear what number you are on better than
speakerphone.
Go to where you think the number is, then flick left or right to go to the
right number, then one finger double tap on it.
Let me know how this goes for you.

Thom

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Lisa belville
Sent: Monday, March 25, 2013 8:05 AM
To: [email protected]
Subject: iPhone and Automated Menus


Hi, all.

I'm having great difficulty using the iPhone 5 to access automated menus 
like at my bank and credit card company.  I've tried using my blue tooth 
keyboard, and while I can input a number and dial it from the keyboard's 
numbers row, I can't use the numbers row to access the menus like when it 
advises to press 1, pound, etc.  the keystrokes on the keyboard don't get 
passed to the menu system as long as I'm on a call.

I've tried using touch typing, but the screen is so sensitive that I either 
press too many keys and get bounced out of the menu or transferred to a live

person.  If I use standard typing I can't seem to move around on the keypad 
quick enough to make choices, so the same thing happens.

I know I can set up numbers in my contacts and add the additional menu 
choices and account numbers, but I really don't feel comfortable doing this.

I do use the screen curtain and I'm generally very aware of who's around 
when I use my phone, but I really don't feel secure including that type of 
information in my contacts.

does anyone have any ideas that would make this process easier?  I know some

people say they can do this using their Bluetooth keyboard, but I have the 
Amazon Basics, and while it's awesome everyplace else, it's not working for 
this particular situation.

Lisa


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