I replied to the bot message with a more detailed explanation of the problem with the browse feature and got the identical response from Derek, which seems to be the name of their bot that simply sends one message to any reports of issues. What a mindless way to run a business.
Richard . -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Craig Werner Sent: Saturday, October 12, 2013 4:36 AM To: [email protected] Subject: Re: Tunein's Stupid Response To My Report On Inaccessibility If you reply to the bot message, you might get a more personalized response. I have tried this strategy successfully with Windows hardware and software vendors. Craig On 10/12/13, RobH. <[email protected]> wrote: > It's a 'Bot response, they may or may not look at the issue. > ----- Original Message ----- > From: "Richard Turner" <[email protected]> > To: <[email protected]> > Sent: Saturday, October 12, 2013 1:39 AM > Subject: Re: Tunein's Stupid Response To My Report On Inaccessibility > > > I got the identical response. > > Richard > (Sent from Richard's iPod Touch 5th gen) > >> On Oct 11, 2013, at 4:51 PM, BBS <[email protected]> wrote: >> >> Hi guys. A while ago I sent a problem report to Tunein about the >> accessibility issues with search results and this is what I got back. I'm >> >> seriously thinking about going higher up and reporting this to Apple >> Accessibility so they can force Tunein to fix this issue. Anyway, here it >> >> is. >> >> From: >> Derek >> To: >> [email protected] >> Subject: >> Re: My Last Message About Search Results Being Inaccessible >> Derek >> OCT 11, 2013 | 02:35PM PDT >> Hello >> >> Thank you for contacting us regarding this issue. Restarting your device, >> >> by holding down the top button for 5 seconds and then pressing it again to >> >> start the device, or deleting and redownloading TuneIn Radio will fix most >> >> issues on iOS. >> >> If you continue to have issues, please let me know the station you're >> listening to and whether you're on WiFI or cellular connection. >> >> >> Sincerely, >> >> Derek >> TuneIn >> -- >> Have questions? Please visit: >> http://help.tunein.com >> >> Please, rate my message here: >> http://www.nicereply.com/tunein/2248222/380014 >> BBS >> SEP 25, 2013 | 09:46AM PDT >> Original message >> Hi I forgot to say that this is on an iPhone 4S using iOS7. >> >> Shawn >> >> Sent From My White MacBook >> For your reference this is Case #: 380014 >> [[c22564e5d26259735c2b6819a72081e58fee01f8-154446770]] >> >> -- >> Shawn >> >> Sent From My White MacBook Using SamNet >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google Group. >> >> Post a new message to VIPhone by emailing [email protected]. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >> >> Reach the VIPhone owner and moderators by emailing >> [email protected]. >> >> Unsubscribe and leave VIPhone by emailing >> [email protected]. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. > > -- > You received this message because you are subscribed to the "VIPhone" Google > > Group. > > Post a new message to VIPhone by emailing [email protected]. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by emailing > [email protected]. > > Unsubscribe and leave VIPhone by emailing > [email protected]. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing [email protected]. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by emailing > [email protected]. > > Unsubscribe and leave VIPhone by emailing > [email protected]. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
