Hi Sieghard, Well, if it is a letter written by a person named Derek, he is about as robotic as a human can be. I tried all their suggestions including deleting and reinstalling TuneIn Radio Pro. The browse feature simply does not work. When I sent my reply to Derek's first, message and gave more details, I got the exact same message, word for word. So, if Derek is human, he is clearly instructed to only write one message.
I'm just glad I had actually set up an account with them so I didn't loose my favorites, otherwise, I would have no way to find those stations again. Richard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Saturday, October 12, 2013 10:22 AM To: [email protected] Subject: RE: Tunein's Stupid Response To My Report On Inaccessibility I don't think this is a letter send by a computer. It is a standard letter, but it does seem like it was actually sent by this Derrick person. As far as whether it's stupid or not depends on your point of view and on what other correspondence you have had. If you sent them your initial message and this is their first reply and you have not done what they suggested or followed up with further emails explaining that what they suggested does not fix your issue, then I would not consider it stupid. The email does suggest an action (actually 2 things to try) which in their experience fixed many issues and I agree that a reset of your device and failing that deleting the app and reinstalling it is a good place to start. Reporting this to Apple will not help since apple cannot and will not "force" a developer to do anything with respect to an accessibility issue. I tried this once when I was a brandnew iPod Touch user 4 years ago and Apple responded and said that I would have to deal with the developer directly and that hopefully the developer was willing to consider improving accessibility, but that they could not interfere. Regards, Sieghard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alan Paganelli Sent: Saturday, October 12, 2013 8:49 AM To: [email protected] Subject: Re: Tunein's Stupid Response To My Report On Inaccessibility And you can't tell a form letter when you see one? ------- Regards, Alan Go Chicago Bears in 2013! Teenagers; Tired of being harassed by your stupid parents? Act now!!!!! Move out. Get a job. Pay your bills wile you still know everything. Please click on: http://www.home.earthlink.net/~alanandsuzanne/ There, you'll find free files of my arrangements and performances played on the Yamaha Tyros 1 keyboard. The albums in Technics format formerly on my website are still available upon request. Thanks for listening! ----- Original Message ----- From: "BBS" <[email protected]> To: <[email protected]> Sent: Friday, October 11, 2013 4:51 PM Subject: Tunein's Stupid Response To My Report On Inaccessibility > Hi guys. A while ago I sent a problem report to Tunein about the > accessibility issues with search results and this is what I got back. I'm > seriously thinking about going higher up and reporting this to Apple > Accessibility so they can force Tunein to fix this issue. Anyway, here it > is. > > From: > Derek > To: > [email protected] > Subject: > Re: My Last Message About Search Results Being Inaccessible > Derek > OCT 11, 2013 | 02:35PM PDT > Hello > > Thank you for contacting us regarding this issue. Restarting your device, > by holding down the top button for 5 seconds and then pressing it again to > start the device, or deleting and redownloading TuneIn Radio will fix most > issues on iOS. > > If you continue to have issues, please let me know the station you're > listening to and whether you're on WiFI or cellular connection. > > > Sincerely, > > Derek > TuneIn > -- > Have questions? Please visit: > http://help.tunein.com > > Please, rate my message here: > http://www.nicereply.com/tunein/2248222/380014 > BBS > SEP 25, 2013 | 09:46AM PDT > Original message > Hi I forgot to say that this is on an iPhone 4S using iOS7. > > Shawn > > Sent From My White MacBook > For your reference this is Case #: 380014 > [[c22564e5d26259735c2b6819a72081e58fee01f8-154446770]] > > -- > Shawn > > Sent From My White MacBook Using SamNet > > -- > You received this message because you are subscribed to the "VIPhone" > Google Group. > > Post a new message to VIPhone by emailing [email protected]. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by emailing > [email protected]. > > Unsubscribe and leave VIPhone by emailing > [email protected]. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > -- You received this message because you are subscribed to the "VIPhone" Google Group. 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