The problem sounds like there's no message body there to read at all.
Is this true for multiple messages? could it be that she's just looking
at a message with no body?
What happens if she waits a bit? Maybe the body of the message needs to
be downloaded. Is she having any network problems? Are new emails coming
into her in box just fine?
On 11/18/2013 09:40 PM, Beth G wrote:
And, yes, this is the native email client.
Sent from my iPhone
Thanks,
Beth
On Nov 18, 2013, at 8:31 PM, Christopher Chaltain <[email protected]> wrote:
It shouldn't be a problem with the email provider. Are we talking about the
native email client app? Is she seeing her list of messages in the in box? If
so then double tapping on a message should bring up the message and a two
finger swipe up should read the body of the message from the top. When she
explores the screen after double tapping on a message what does she see?
Containers might help navigate a bit, but if a two finger swipe up doesn't read
the body of the message then there are bigger problems then will be addressed
by containers. Are we talking about an iPhone or an iPad?
On 11/18/2013 09:22 PM, Beth G wrote:
Hello again list,
I am still having trouble helping this person read the bodies of her email
messages. We have tried swiping right, we have tried flicking up with two
fingers. We have tried flicking down with one or two fingers. We have tried
swiping left with one finger. Nothing has worked.
Is it possible that her email provider is not compatible with voiceover?
What an update to iOS 7 with the use of containers help?
Any help is greatly appreciated,
Thanks,
Beth
Sent from my iPhone
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