Hi
i can attest to this, i recently added my card to my Apple Id, tried to
make a purchase but couldn't be done at the time, contacted iTunes
Support for help, turns out i had to wait at least thirty minutes before
i could make a purchase, so i tried again in a few hours and it worked.
Best wishes for 2014 Chris
On 03/01/2014 15:22, Sieghard Weitzel wrote:
Hi Kathy,
Send an email to [email protected], they will deal with your
issue.
Regards,
Sieghard
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Kathy Blackburn
Sent: Friday, January 03, 2014 5:49 AM
To: [email protected]
Subject: Problem with an iBook
I bought two iBooks last night. One is a omnibus edition of two books by the
same author, over 700 print pages. I got the iTunes receipt in my email
showing I had been billed for both the items I purchased.
Unfortunately, instead of over 700 pages, what downloaded was the two pages
of promotional material about the book. It is not a new book, so this is not
a pre-order. I found the "Report a Problem link below the book title in the
iTunes receipt and clicked on it. I signed in with my Apple ID and password.
Below the "Report a Problem" heading was my Apple ID and an edditfield with
a string of characters already filled in, and "No results" below that.
There was nowhere to proceed from there. Where can I call or email to get
the book or a refund?
Thanks for any help.
Kathy Blackburn
[email protected]
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