Oh, so they're not like the DirecTV or Uverse ones where you can just hit
some equivalent to a my DVR button, hit OK on the first show, get it, and
then maybe when it's done options to delete or replay come where you just
arrow down a few times and hit OK? I know on some systems, if you let more
than one episode of a show accumulate, they go into folders, which would
make a mess if you're totally blind.
----- Original Message -----
From: "M. Taylor" <[email protected]>
To: <[email protected]>
Sent: Wednesday, July 16, 2014 3:39 PM
Subject: RE: Brighthouse tv app and DVR?
Hello Brent,
You know, this is something that I take for granted.
I have a Time Warner DVR and use it daily for both scheduling and watching
television shows.
Time Warner is currently in the process of upgrading their DVR software
across the country. The roll-out, as I understand it, is anything but
consistent and many of the reps are unaware of the change.
Three months or so ago, I had a question about the new version of the
software so I stopped by a TWC office to make an enquiry. The head tech guy
told me I was mistaken and that there was no new software being done on any
of the DVRs. After about 10 minutes of him talking down to me as if I were
an idiot, I returned home, unplugged my DVR, and took it into that office.
To make a long story short, I don't think he or anyone else at that location
will be doubting anything I say anytime soon (smile).
Anyway, I happen to be one whose DVR received the software upgrade and, as
much as I like to bash TWC, I have to admit that they have improved the
readability of the DVR menus by increasing contrast, using simpler fonts,
and allowing all functions to be access via arrow keys.
Be that as it may, were it not for the fact that I have a big screen
television and can see just enough to make out the selection bar and
onscreen keyboard, when searching, the device would be totally useless to
me.
As I stated at the beginning, the fact that I can use my DVR, at all, is
something that I take for granted. I just happen to live very close to a
Time Warner regional hub. Later today, I will stop in and make a formal
written request for added accessibility.
Mark
From: [email protected] [mailto:[email protected]] On Behalf
Of Brent Harding
Sent: Wednesday, July 16, 2014 7:40 AM
To: [email protected]
Subject: Re: Brighthouse tv app and DVR?
I would assume this is how the regular TWCTV one that isn't Brighthouse Time
Warner works too. It seems like TWC did a pretty good job making the on
demand and live TV sections accessible. I guess I'm glad that I didn't waste
the extra money on having DVR, as I've heard some of them aren't real easy
for us to just arrow down the list of shows, watch them, and hit delete
after.
----- Original Message -----
From: Bill Holton
To: [email protected]
Sent: Wednesday, July 16, 2014 7:28 AM
Subject: RE: Brighthouse tv app and DVR?
Hi.
You can schedule recordings, but you cannot play them back, either on your
TV or your device. Consider calling their tech line and requesting this
feature, I have several times.
From: [email protected] [mailto:[email protected]] On Behalf
Of Jared
Sent: Tuesday, July 15, 2014 12:54 PM
To: [email protected]
Subject: Brighthouse tv app and DVR?
Hello, I am a time warner cable customer who uses the Brighthouse TV app to
watch TV around the house on my phone. I noticed there is a DVR tab on the
app but I do not have a DVR through them. Has anyone used the app with a
DVR? If so can you schedule recordings, and play the recordings back on
either your phone or us the phone as a remote to control the DVR?
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