Christine, it's a brandnew phone. If you got it from an Apple Store just take it back there and let them fix it. If it was sent to you then I would call Apple and see if they can walk you through some steps to potentially get it back. Of course it might be useful to have sighted help there if you don't get any feedback from the phone.
Regards, Sieghard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kristeen Hughes Sent: Saturday, October 04, 2014 7:38 PM To: [email protected] Subject: Re: Problem with new iPhone What can I do about this? Kristeen On Oct 4, 2014, at 10:29 PM, Joseph Hudson <[email protected]> wrote: > Hello, it sounds like your device man went into recovery mode. > On Oct 4, 2014, at 9:10 PM, Kristeen Hughes <[email protected]> wrote: > >> Yes, that is how I know. It does not vibrate when it is switched from mute to normal. It also doesn't respond in any way when buttons for the volume are pressed. it does nothing no matter how long you hold the home and on/off/sleep button. >> >> Kristeen >> >> On Oct 4, 2014, at 9:35 PM, Cheryl Homiak <[email protected]> wrote: >> >>> How do you know it is actually not turned on? If your computer is seeing it and iTunes is saying it is locked with a password, are you sure that it isn't just locked or the volume hasn't gone down? Did you try switching the mute button off and on to see if it vibrates at all? Or is it possible voiceover is just off? Maybe you have a concrete way of being sure it is actually off but a lot of people assume the phone is off because they can't get a response they can hear from it. >>> >>> >>> Cheryl >>> >>> I tried and tried to turn over a new leaf. >>> I got crumpled wads of tear-stained paper >>> thrown in the trash! >>> Then God gave me a new heart and life: >>> His joy for my despairing tears! >>> And now, every day: >>> "This I call to mind, >>> and therefore I have hope: >>> The steadfast love of the Lord >>> never ceases; >>> his mercies never come to an end; >>> they are new every morning; >>> great is your faithfulness." >>> (Lamentations 3:21-23 ESV) >>> >>> >>> >>> >>> On Oct 4, 2014, at 8:15 PM, Kristeen Hughes <[email protected]> wrote: >>> >>>> This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? >>>> >>>> Kristeen >>>> >>>> -- >>>> The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. >>>> --- >>>> You received this message because you are subscribed to the Google Groups "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at http://groups.google.com/group/viphone. >>>> For more options, visit https://groups.google.com/d/optout. >>> >>> -- >>> The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. >>> --- >>> You received this message because you are subscribed to the Google Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at http://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. >> --- >> You received this message because you are subscribed to the Google Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. > --- > You received this message because you are subscribed to the Google Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. 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