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----- Original Message -----
From: "Kristeen Hughes" <[email protected]>
To: <[email protected]>
Sent: Sunday, October 05, 2014 9:12 AM
Subject: Re: Problem with new iPhone
I appreciate all posts. Obviously, my choice would be to take it back to the
Apple store and let them fix it for me. However, transportation is extremely
difficult and this store was quite far away where some friends live whom we
do not see often. There is no sighted help, so the best thing for me wss to
try and resolve this myself.
I have tried several more times through iTunes to restore the phone. It
tells me the phone is in recovery mode and that I have to restore it in
order to use it, but each time it returns an error code of 17.
I am trying to contact Apple, but thought I'd start here because there are
many incredibly smart folks here and usually there is an idea or two.
Kristeen
On Oct 5, 2014, at 3:16 AM, Christopher Hallsworth <[email protected]>
wrote:
Did you try connecting it back to iTunes and doing a restore again? Doing
this should also get rid of your passcoe which you can't use anyway.
Sent from my laptop
On 05/10/2014 02:15, Kristeen Hughes wrote:
This afternoon I got an iPhone 6. I set it up with fingerprint security
and a passcode. When I got home, I connected it to the Mac and iTunes so
that it could restore from my backup. It did that without incident. It
then asked me if I wanted to update to iOS 8.02 and I said yes. It turned
itself off as it should, but will not come back on at all. ITunes still
seems to see it and acts as if it is ready to sync it. It says it can
not, however because it is locked with a passcode and I can't enter the
passcode or my fingerprint, because the phone is actually not even turned
on. I have disconnected it from the computer and plugged it into the
charger, just to see if that would bring it back. I have tried pressing
the power and home buttons as if to reset it, but that does no good
either. It's almost as if it is stuck somewhere in the update process.
Does anyone know how I can bring it back?
Kristeen
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