Tom,
Usually when you get an error message like that it will be displayed on the screen and there is an OK button to dismiss it. I still don’t know if you use Jaws and, if so, which version. But if you use Jaws Key+Alt+W when the dialogue is displayed then the text of the error message will be displayed in the Jaws virtual viewer where you can review it and copy it. Regards, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of Tom Rash Sent: Sunday, November 02, 2014 9:18 AM To: [email protected] Subject: RE: Transferring photos and videos I use control A, control C. I tried to copy the dialog, but it says no text. I'll see if I can get one of my kids to read the code to me and search for it that way. _____ From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Sunday, November 02, 2014 9:04 AM To: [email protected] Subject: RE: Transferring photos and videos Hi Tom, I think sometimes a second folder is automatically setup maybe from an old device or something like that. Are you using Control+A for select all and then Control+C for copy or do you copy them individually? I am not sure why you get this error, you can try and copy the error code by pulling the information into the Jaws virtual viewer with the combination Jaws Key+Alt+W, then you can copy the error code and you could paste it into the Google search field and see if you find anything about it. Keep in mind that you can’t “Move” images from the iPhone with Control+X and you also can’t delete images, only copying is possible. If you want to delete photos you have to do so from the Photos app on the iPhone. Regards, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of Tom Rash Sent: Sunday, November 02, 2014 8:57 AM To: [email protected] Subject: RE: Transferring photos and videos I get two of those files. One ends in zllo and the other is like yours and that did show the photos. Now when I copy them it copies some of them and then I get an error copying. The error code is something like 0X0000000. Can't copy the info in the dialog box though. I'm getting closer. Now if I could find out why I'm getting this error. _____ From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Sunday, November 02, 2014 8:26 AM To: [email protected] Subject: RE: Transferring photos and videos Hi Tom, If the internal storage folder doesn’t open automatically you can easily find it. After you plug in your iPhone, go to Computer, under “portable devices” look for your iPhone. On my laptop it’s the last thing in the list and it says “Sieghard’s iPhone 5S” because that is how I called my iPhone. Anyhow, press enter on that and you get a folder called “Internal Storage”. Open it and now you get the folder “DCIM” which is pretty standard for most digital camera image folders. Open it and you should see another folder which has 3 numbers and some letters. In my case it is called “892ZLWLR”. Once I open that I am in the list of all my picture with the familiar file names of “IMG_” followed by 4-digit consecutive numbers. Regards, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of Tom Rash Sent: Sunday, November 02, 2014 7:34 AM To: [email protected] Subject: Transferring photos and videos On my Windows 7 machine I'm having a hard time finding the photos and videos on my iPhone. In XP when I plugged in my iPhone the photos and videos shows up. Now I have to go through several layers and it's hit and miss trying to locate it. 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