Sounds like they're jerking you around, and it's time to file a complaint with the FCC.
On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps < [email protected]> wrote: > Someone messaged me off-list. I should have been clearer. > We *have* included a copy of the bill and their 4-digit PIN they use to > protect the voice services. > They ignore it. It keeps getting kicked back as rejected due to the > address. > I've called them 15 times over the last few weeks and been given 15 > different ways of supplying the address. > City/State in all caps, with or without a comma between them. OR vs Ore > Combinations of the billing address verses the service address. One asked > us to add a second address line with the text 'CBN'... > > All this to avoid them jacking the price by $25/line. > > -A > > On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <[email protected]> > wrote: > >> Is there anyone at Charter/Spectrum (Oregon area) that can help with a >> port out? >> >> It's been rejected 5 times now. >> Every time I call in, the rep gives me a slightly different variation of >> the address to re-submit. >> >> The winning carrier keeps getting rejected and asks for a CSR copy. >> Charter/Spectrum flat-out tells me "we don't do CSR reports for small >> business customers" and then proceeds to give me a slightly different >> version of the address every time I call in. >> >> They absolutely refuse to let me talk to or communicate with the team >> that actually makes the accept/reject decision to find out why. They >> simply say "it was rejected because of the address". >> >> I've spent hours on the phone over the last few weeks and I'm getting >> nowhere. >> >> Thanks, >> >> -A >> >> >> _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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