+1
On 6/17/20 4:23 PM, Ross Tajvar wrote:
Sounds like they're jerking you around, and it's time to file a
complaint with the FCC.
On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps
<[email protected] <mailto:[email protected]>> wrote:
Someone messaged me off-list. I should have been clearer.
We *have* included a copy of the bill and their 4-digit PIN they use
to protect the voice services.
They ignore it. It keeps getting kicked back as rejected due to the
address.
I've called them 15 times over the last few weeks and been given 15
different ways of supplying the address.
City/State in all caps, with or without a comma between them. OR vs Ore
Combinations of the billing address verses the service address. One
asked us to add a second address line with the text 'CBN'...
All this to avoid them jacking the price by $25/line.
-A
On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn
<[email protected] <mailto:[email protected]>> wrote:
Is there anyone at Charter/Spectrum (Oregon area) that can help
with a port out?
It's been rejected 5 times now.
Every time I call in, the rep gives me a slightly different
variation of the address to re-submit.
The winning carrier keeps getting rejected and asks for a CSR
copy. Charter/Spectrum flat-out tells me "we don't do CSR
reports for small business customers" and then proceeds to give
me a slightly different version of the address every time I call in.
They absolutely refuse to let me talk to or communicate with the
team that actually makes the accept/reject decision to find out
why. They simply say "it was rejected because of the address".
I've spent hours on the phone over the last few weeks and I'm
getting nowhere.
Thanks,
-A
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Alex Balashov | Principal | Evariste Systems LLC
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Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
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