On 5/7/05 2:51 PM, "Rod" <[EMAIL PROTECTED]> wrote: > > And what happened to the jobs of those at the Australian call > centre? Apple did the same thing to TAC (who service techs call for > help). There were some great guys in there who were very > knowledgeable and helpful :-( > > Its great that some Indians have work, but hopefully those who lost > their jobs when all these call centres closed here have found work > again. From what I have read, this is also happening in the US. And > not only call centre work - programming and general tech jobs too. > All to make that bottom line look better for the next day's trading > on the NASDAQ ;-) > > Let's hope those who did lose their jobs found work again. Unfortunately most don't. The other big looser is the customer. I'm running a poll on our site on this very issue and although only about a half dozen votes have been submitted so far, everyone who has voted felt the quality of service from India is nowhere near as good as the Australian based support.
I personally tried calling about upgrading a dual G4 to an Xserve. The guy on the other end kept thinking I had a Dell instead of a Dual G4 and kept asking if it was a laptop or a desktop. After 10 minutes without getting past this point I hung up in disgust. I ended up buying the Xserve on eBay because I couldn't get any service from Apple. Big companies and government are selling Australia's future down the river. In Sydney when you walk past any government office eg Centrelink, RTA, Tax Office etc you see that between 50-80% look like they're Indians. Companies like Apple, Telstra etc sack local support staff and move everything to India all to save money with no concern for quality of service to customers. I receive around 50-200 phone calls a week from marketing companies based in India (the telephone equivalent to junk mail & SPAM) representing Australian companies, a nasty result of VOIP making it so cheap for these international call centres. I saw a report on the ABC around 18 months ago about a company in Australia with the contracts for outsourcing many of these jobs whose directors comprise ex politicians (both sides), lawyers, retired union leaders, public servants and ex company directors. They're scrambling for every dollar they can rake in and have no concern for Australian jobs. I'd like to see a royal commission into this scandal, but it won't happen. -- All the best Greg Sharp President/Webmaster [EMAIL PROTECTED] Australian Mac Users Group (AUSMUG) http://australian.macusersgroup.org
