On 05/07/2005, at 7:56 PM, Craig Ringer wrote:
Does anybody here know why companies put these scripts in place? I've never seen the logic behind it.
Companies are usually obliged by law (or industry practice) to provide support. A script means that they can hire unskilled workers to perform that support. It costs money to hire someone who can actually think and comprehend.
Any monkey can read a script, and you can pay them peanuts. - Matt
