On the other hand, and I don't know how widespread this is, I read
some time ago that Myers had outsourced their information call centre
[or whatever it was called] to India but subsequently reversed that
decision and reestablished it back in Australia. It was obviously too
difficult for a local Indian to know the location of butter dishes in
the Brisbane store or whether a particular brand of something was
held in Adelaide store, etc etc.
Also one US major tech company [I think Epson] has similarly reversed
its tech support outsourcing to India due to customer dissatisfaction
[polite terminology] with the tech incompetence shown by the
outsourced workers.
Maybe just two exceptions.
.........
Peter Sealy
Thurgoona AUSTRALIA
