<snip>
Uhm, no.

On the face of it, that may seem what is happening, but on the other side of the fence there is Helpdesk burn-out.

<snip>

Generally the process happens a little like this:

<snip> stuff that I can absolutely agree with that being through the identical hoops several times over (and starting to feel like a rat trapped in a maze designed by Escher)


In my experience many things like this in Australia run three to five years behind any US trend.

And in my experience the conservative academic realm (research based universities) are another 3 to 5 years behind general Australian trends.

--
~
Mark Secker Computer Support Officer
ph# 61-8-6488 1855 (ECEL) <mailto:[EMAIL PROTECTED]>
University of Western Australia - CRICOS Provider No. 00126G
~

"It takes an idiot to do cool things.... that's why it's cool"
- Haruhara Haruka (FLCL)

Ubi fumus, ibi fumus

<http://ecel-mark.ecel.uwa.edu.au/~marksecker/index.htm> (sometimes works)