All,
Thanks for the tips so far.
Sally has provided me with two documents, her original Word file
showing a nicely set up shadow box, and a PDF of the same document
showing a yukky text box with shadow of the text inside the text box.
I have created a PDF accessible for viewing at http://files.me.com/peoplehelp/jmjg2a
this shows the output problem she has. This yukky text box is
replicated on her two printers - HP 5550 colour & an HP 8000
I tested to see if I could recreate the problem on my iMac running
Word 2004, the same as Sally's. Given she has had the same printing
problem with Leopard and Snow Leopard I am thinking the operating
system and machine is not the issue. To my surprise, I found the
Word document printed fine, and so did the PDF version - with clear
shadow box and no shadow on the text inside the box. I have a Dell
CN3110 colour laser.
So - The document CAN print properly and it CAN be saved correctly as
a PDF. This would appear to put Word 2004 out of the equation as the
problem.
But - On Sally's machine it cannot, despite using the same Word 2004
version. I can understand the actual printers not functioning
correctly as they could have inadequate drivers, but I am confused as
to why she gets problems printing to PDF. I would have thought that
would have worked separately from the physical printer drivers.
I am wondering if somehow the Apple printing tool that allows printing
to PDF has been altered by the installation of the printer drivers for
the two HP printers. I have no clue, just wondering.
One option I can pursue is to pack up my Dell colour laser and take it
to Sally's and hook up to her system and see what happens - or, now
here's an idea - become her printing service for a suitable fee :-)
The link showing the problems in a pdf is active for one month. After
that date if you come across this posting, just email me direct.
Thanks
Tim
On 06/03/2010, at 9:29 PM, Tim Law wrote:
Hello,
I am asking this for a friend of mine who is running Office Mac 2004
on a G5 with 10.6.2 and needing some help with printing of text
boxes and shadow.
She prints to an HP 8000 laser. The printer is an older A3 colour
that duplexes and very valuable for her business - but it just won't
talk properly to the Mac - or so it seems.
She can set up what she wants on the screen i.e. a text box with a
shadow around the outside of the text box, but when she prints the
shading is on the inside of the text box and it does not print what
is showing on the screen.
She has used Macs for many years, but kept a PC going so she could
get this feature to print properly. Now the PC has stopped and she
is searching for a solution again to get the Mac to print shadow
boxes. She knows someone else who has the same problem and they just
stopped using shading on text boxes. Sally writes training packages
and it's her preference to keep the appearance of shaded boxes.
She feels it is a printer driver issue relating to the HP8000 and
has tried running Parallels but finds it slows down her system
dreadfully.
She's spent hours searching the web for a fix, with no luck and is
hoping someone has found a solution?
Is upgrading Word likely to be a solution?
Thanks
Tim
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