Really sorry to create the initial confusion. I thought Sally had a dual processor G5. But obviously she now has something different.

There is mention of this problem at http://www.officeformac.com/ms/ProductForums/Word/2486/0 but no apparent fix so far.

I will forward all the responses to her and she may yet find a fix herself.

Appreciate the feedback, and again apologies for starting the confusion by posting she had a G5.

Tim




On 07/03/2010, at 3:44 PM, Daniel Kerr wrote:


Hi Severin (and Ronni)

You are correct, the G5 was a PPC processor. There was an iMac G5 and a PPC
PowerMac G5.
Intel didn't make a G5, so the MacPro wasn't a G5.
(Sorry to correct Ronni) :o)
And yes 10.6.x requires Intel only. 10.5 was the last OS that would work on
a PPC machine (but killed off Classic support).

Hope that helps clarify a little.

Kind Regards
Daniel



On 7/3/10 3:23 PM, "Ronda Brown" <[email protected]> wrote:


Yes, I know what you mean Severin. It always confuses me when people say they have a G5, it can mean an iMac G5, a Power Mac G5, a Mac Pro, any Apple G5 computer. It makes life a little difficult if you are trying to give support
...

Cheers,
Ronni


On 07/03/2010, at 3:15 PM, Severin Crisp wrote:


Thanks Ronni, I thought the G5 bit referred only to PPC and was not used on
the Intel MacPros
Severin

On 07/03/2010, at 3:06 PM, Ronda Brown wrote:


Hi Severin,

The Mac Pro G5 is Intel:  <http://www.apple.com/macpro/specs.html>
• 8-core: Two 2.26GHz, 2.66GHz, or 2.93GHz Quad-Core Intel Xeon 5500 series
processors
• Quad-core: One 2.66GHz, 2.93GHz, or 3.33GHz Quad-Core Intel Xeon 3500
series processor

Cheers,
Ronni

On 07/03/2010, at 2:35 PM, Severin Crisp wrote:


I am puzzled at 10.6.2 on a G5 - I thought Snow Leopard required an Intel
Mac?
Severin Crisp

On 07/03/2010, at 10:26 AM, Tim Law wrote:


All,

Thanks for the tips so far.

Sally has provided me with two documents, her original Word file showing a nicely set up shadow box, and a PDF of the same document showing a yukky text box with shadow of the text inside the text box. I have created a
PDF accessible for viewing at  http://files.me.com/peoplehelp/jmjg2a
this shows the output problem she has. This yukky text box is replicated
on her two printers - HP 5550 colour & an HP 8000

I tested to see if I could recreate the problem on my iMac running Word 2004, the same as Sally's. Given she has had the same printing problem with Leopard and Snow Leopard I am thinking the operating system and machine is not the issue. To my surprise, I found the Word document printed fine, and so did the PDF version - with clear shadow box and no shadow on the text inside the box. I have a Dell CN3110 colour laser.

So - The document CAN print properly and it CAN be saved correctly as a PDF. This would appear to put Word 2004 out of the equation as the
problem.

But - On Sally's machine it cannot, despite using the same Word 2004 version. I can understand the actual printers not functioning correctly as they could have inadequate drivers, but I am confused as to why she gets problems printing to PDF. I would have thought that would have worked
separately from the physical printer drivers.

I am wondering if somehow the Apple printing tool that allows printing to PDF has been altered by the installation of the printer drivers for the
two HP printers. I have no clue, just wondering.
One option I can pursue is to pack up my Dell colour laser and take it to Sally's and hook up to her system and see what happens - or, now here's an
idea - become her printing service for a suitable fee  :-)

The link showing the problems in a pdf is active for one month. After that
date if you come across this posting, just email me direct.

Thanks

Tim







On 06/03/2010, at 9:29 PM, Tim Law wrote:


Hello,

I am asking this for a friend of mine who is running Office Mac 2004 on a G5 with 10.6.2 and needing some help with printing of text boxes and
shadow.
She prints to an HP 8000 laser. The printer is an older A3 colour that duplexes and very valuable for her business - but it just won't talk
properly to the Mac - or so it seems.

She can set up what she wants on the screen i.e. a text box with a shadow around the outside of the text box, but when she prints the shading is on the inside of the text box and it does not print what is showing on the
screen.

She has used Macs for many years, but kept a PC going so she could get this feature to print properly. Now the PC has stopped and she is searching for a solution again to get the Mac to print shadow boxes. She knows someone else who has the same problem and they just stopped using shading on text boxes. Sally writes training packages and it's her
preference to keep the appearance of shaded boxes.

She feels it is a printer driver issue relating to the HP8000 and has tried running Parallels but finds it slows down her system dreadfully.

She's spent hours searching the web for a fix, with no luck and is hoping
someone has found a solution?
Is upgrading Word likely to be a solution?

Thanks
Tim




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________________________________________________________
               Assoc Professor R Severin Crisp, FIP, CPhys, FAIP
   15 Thomas St, Mount Clarence, Albany, 6330, Western Australia.
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________________________________________________________
                 Assoc Professor R Severin Crisp, FIP, CPhys, FAIP
     15 Thomas St, Mount Clarence, Albany, 6330, Western Australia.
                  Phone  (08) 9842 1950   (Int'l +61 8 9842 1950)
                          email  mailto:[email protected]
________________________________________________________




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**For everything Macintosh**




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