Hi Tim You could also get her to try running Word under a new "test" user to see if it does the same thing. As Neil mentioned, it may be her copy of Word, that is causing some problems (or preferences). If it prints fine under a new user, then there is something in her User account that is causing the issue. If it still does the same thing, it wouldn't hurt to remove Word and all it's preferences and reinstall it from scratch with all the updates.
Worth a try. And no dramas on processor,..these things happen. :o) But yes if she's running 10.6.x and Parallels then it won't be a PPC processor (Gx series were PPC) as neither of those would run. Just being picky to help the thread along,...lol :o) Kind Regards Daniel On 7/3/10 3:56 PM, "Tim Law" <[email protected]> wrote: > > Really sorry to create the initial confusion. I thought Sally had a > dual processor G5. But obviously she now has something different. > > There is mention of this problem at > http://www.officeformac.com/ms/ProductForums/Word/2486/0 > but no apparent fix so far. > > I will forward all the responses to her and she may yet find a fix > herself. > > Appreciate the feedback, and again apologies for starting the > confusion by posting she had a G5. > > Tim > > > > > On 07/03/2010, at 3:44 PM, Daniel Kerr wrote: > >> >> Hi Severin (and Ronni) >> >> You are correct, the G5 was a PPC processor. There was an iMac G5 >> and a PPC >> PowerMac G5. >> Intel didn't make a G5, so the MacPro wasn't a G5. >> (Sorry to correct Ronni) :o) >> And yes 10.6.x requires Intel only. 10.5 was the last OS that would >> work on >> a PPC machine (but killed off Classic support). >> >> Hope that helps clarify a little. >> >> Kind Regards >> Daniel >> >> >> >> On 7/3/10 3:23 PM, "Ronda Brown" <[email protected]> wrote: >> >>> >>> Yes, I know what you mean Severin. It always confuses me when >>> people say they >>> have a G5, it can mean an iMac G5, a Power Mac G5, a Mac Pro, any >>> Apple G5 >>> computer. It makes life a little difficult if you are trying to >>> give support >>> ... >>> >>> Cheers, >>> Ronni >>> >>> >>> On 07/03/2010, at 3:15 PM, Severin Crisp wrote: >>> >>>> >>>> Thanks Ronni, I thought the G5 bit referred only to PPC and was >>>> not used on >>>> the Intel MacPros >>>> Severin >>>> >>>> On 07/03/2010, at 3:06 PM, Ronda Brown wrote: >>>> >>>>> >>>>> Hi Severin, >>>>> >>>>> The Mac Pro G5 is Intel: <http://www.apple.com/macpro/specs.html> >>>>> 8-core: Two 2.26GHz, 2.66GHz, or 2.93GHz Quad-Core Intel Xeon >>>>> 5500 series >>>>> processors >>>>> Quad-core: One 2.66GHz, 2.93GHz, or 3.33GHz Quad-Core Intel >>>>> Xeon 3500 >>>>> series processor >>>>> >>>>> Cheers, >>>>> Ronni >>>>> >>>>> On 07/03/2010, at 2:35 PM, Severin Crisp wrote: >>>>> >>>>>> >>>>>> I am puzzled at 10.6.2 on a G5 - I thought Snow Leopard required >>>>>> an Intel >>>>>> Mac? >>>>>> Severin Crisp >>>>>> >>>>>> On 07/03/2010, at 10:26 AM, Tim Law wrote: >>>>>> >>>>>>> >>>>>>> All, >>>>>>> >>>>>>> Thanks for the tips so far. >>>>>>> >>>>>>> Sally has provided me with two documents, her original Word >>>>>>> file showing a >>>>>>> nicely set up shadow box, and a PDF of the same document >>>>>>> showing a yukky >>>>>>> text box with shadow of the text inside the text box. I have >>>>>>> created a >>>>>>> PDF accessible for viewing at http://files.me.com/peoplehelp/jmjg2a >>>>>>> this shows the output problem she has. This yukky text box is >>>>>>> replicated >>>>>>> on her two printers - HP 5550 colour & an HP 8000 >>>>>>> >>>>>>> I tested to see if I could recreate the problem on my iMac >>>>>>> running Word >>>>>>> 2004, the same as Sally's. Given she has had the same printing >>>>>>> problem >>>>>>> with Leopard and Snow Leopard I am thinking the operating >>>>>>> system and >>>>>>> machine is not the issue. To my surprise, I found the Word >>>>>>> document >>>>>>> printed fine, and so did the PDF version - with clear shadow >>>>>>> box and no >>>>>>> shadow on the text inside the box. I have a Dell CN3110 colour >>>>>>> laser. >>>>>>> >>>>>>> So - The document CAN print properly and it CAN be saved >>>>>>> correctly as a >>>>>>> PDF. This would appear to put Word 2004 out of the equation as >>>>>>> the >>>>>>> problem. >>>>>>> >>>>>>> But - On Sally's machine it cannot, despite using the same Word >>>>>>> 2004 >>>>>>> version. I can understand the actual printers not functioning >>>>>>> correctly >>>>>>> as they could have inadequate drivers, but I am confused as to >>>>>>> why she >>>>>>> gets problems printing to PDF. I would have thought that would >>>>>>> have worked >>>>>>> separately from the physical printer drivers. >>>>>>> >>>>>>> I am wondering if somehow the Apple printing tool that allows >>>>>>> printing to >>>>>>> PDF has been altered by the installation of the printer drivers >>>>>>> for the >>>>>>> two HP printers. I have no clue, just wondering. >>>>>>> One option I can pursue is to pack up my Dell colour laser and >>>>>>> take it to >>>>>>> Sally's and hook up to her system and see what happens - or, >>>>>>> now here's an >>>>>>> idea - become her printing service for a suitable fee :-) >>>>>>> >>>>>>> The link showing the problems in a pdf is active for one month. >>>>>>> After that >>>>>>> date if you come across this posting, just email me direct. >>>>>>> >>>>>>> Thanks >>>>>>> >>>>>>> Tim >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On 06/03/2010, at 9:29 PM, Tim Law wrote: >>>>>>> >>>>>>>> >>>>>>>> Hello, >>>>>>>> >>>>>>>> I am asking this for a friend of mine who is running Office >>>>>>>> Mac 2004 on a >>>>>>>> G5 with 10.6.2 and needing some help with printing of text >>>>>>>> boxes and >>>>>>>> shadow. >>>>>>>> She prints to an HP 8000 laser. The printer is an older A3 >>>>>>>> colour that >>>>>>>> duplexes and very valuable for her business - but it just >>>>>>>> won't talk >>>>>>>> properly to the Mac - or so it seems. >>>>>>>> >>>>>>>> She can set up what she wants on the screen i.e. a text box >>>>>>>> with a shadow >>>>>>>> around the outside of the text box, but when she prints the >>>>>>>> shading is on >>>>>>>> the inside of the text box and it does not print what is >>>>>>>> showing on the >>>>>>>> screen. >>>>>>>> >>>>>>>> She has used Macs for many years, but kept a PC going so she >>>>>>>> could get >>>>>>>> this feature to print properly. Now the PC has stopped and she >>>>>>>> is >>>>>>>> searching for a solution again to get the Mac to print shadow >>>>>>>> boxes. She >>>>>>>> knows someone else who has the same problem and they just >>>>>>>> stopped using >>>>>>>> shading on text boxes. Sally writes training packages and >>>>>>>> it's her >>>>>>>> preference to keep the appearance of shaded boxes. >>>>>>>> >>>>>>>> She feels it is a printer driver issue relating to the HP8000 >>>>>>>> and has >>>>>>>> tried running Parallels but finds it slows down her system >>>>>>>> dreadfully. >>>>>>>> >>>>>>>> She's spent hours searching the web for a fix, with no luck >>>>>>>> and is hoping >>>>>>>> someone has found a solution? >>>>>>>> Is upgrading Word likely to be a solution? >>>>>>>> >>>>>>>> Thanks >>>>>>>> Tim >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml >>>>>>>>> >>>>>>>> Unsubscribe - <mailto:[email protected]> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml >>>>>>>> >>>>>>> Unsubscribe - <mailto:[email protected]> >>>>>>> >>>>>> >>>>>> ________________________________________________________ >>>>>> Assoc Professor R Severin Crisp, FIP, CPhys, FAIP >>>>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia. >>>>>> Phone (08) 9842 1950 (Int'l +61 8 9842 1950) >>>>>> email mailto:[email protected] >>>>>> ________________________________________________________ >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/ >>>>>> guidelines.shtml> >>>>>> Unsubscribe - <mailto:[email protected]> >>>>>> >>>>> >>>>> >>>>> >>>>> -- The WA Macintosh User Group Mailing List -- >>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>> Unsubscribe - <mailto:[email protected]> >>>>> >>>> >>>> ________________________________________________________ >>>> Assoc Professor R Severin Crisp, FIP, CPhys, FAIP >>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia. >>>> Phone (08) 9842 1950 (Int'l +61 8 9842 1950) >>>> email mailto:[email protected] >>>> ________________________________________________________ >>>> >>>> >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Unsubscribe - <mailto:[email protected]> >>>> >>> >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Unsubscribe - <mailto:[email protected]> >>> >> >> --- >> Daniel Kerr >> MacWizardry >> >> Phone: 0414 795 960 >> Email: <daniel @ macwizardry . com . au> >> Web: <http://www.macwizardry.com.au> >> >> >> **For everything Macintosh** >> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe - <mailto:[email protected]> >> > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:[email protected]> > --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <daniel @ macwizardry . com . au> Web: <http://www.macwizardry.com.au> **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
