Very good reply!! You're not Kevin Rudd in disguise are you? On 08/03/2010, at 8:58 PM, Tim Law wrote:
Folks,The mystery computer is a MAC pro desktop with 2 x 2.66 ghz dual core intel Xeon.Sally's fleshware is currently lacking adequate memory and data processing capacity to implement the excellent suggestions made so far. She has tried an external plug in, but found the bottle emptied rather quickly, and is now finding I/O data corruption becoming an impediment to a cohesive implementation process.More later when normal fleshware functions are rebuilt following routine maintenance under sleep cycle.Tim On 07/03/2010, at 4:41 PM, Ronda Brown wrote:Hi Tim, I agree with Daniel, try running Word in a New User Account. I think I would: 1. UN-install M$ office using their Uninstall tool 2. Then empty the trash 3. Restart her Mac ... whatever it is ;-) 4. Install Rosetta 5. Install office 6. Update Office 7. Restart her Mac The uninstall clears out a lot of files that could get corrupted. The restart helps clear any other cache data. Cheers, Ronni On 07/03/2010, at 4:30 PM, Daniel Kerr wrote:Hi TimYou could also get her to try running Word under a new "test" user to see ifit does the same thing.As Neil mentioned, it may be her copy of Word, that is causing some problems(or preferences).If it prints fine under a new user, then there is something in her Useraccount that is causing the issue.If it still does the same thing, it wouldn't hurt to remove Word and allit's preferences and reinstall it from scratch with all the updates. Worth a try.And no dramas on processor,..these things happen. :o) But yes if she's running 10.6.x and Parallels then it won't be a PPC processor (Gx series were PPC) as neither of those would run. Just being picky to help the threadalong,...lol :o) Kind Regards Daniel On 7/3/10 3:56 PM, "Tim Law" <[email protected]> wrote:Really sorry to create the initial confusion. I thought Sally had adual processor G5. But obviously she now has something different. There is mention of this problem at http://www.officeformac.com/ms/ProductForums/Word/2486/0 but no apparent fix so far. I will forward all the responses to her and she may yet find a fix herself. Appreciate the feedback, and again apologies for starting the confusion by posting she had a G5. Tim On 07/03/2010, at 3:44 PM, Daniel Kerr wrote:Hi Severin (and Ronni) You are correct, the G5 was a PPC processor. There was an iMac G5 and a PPC PowerMac G5. Intel didn't make a G5, so the MacPro wasn't a G5. (Sorry to correct Ronni) :o)And yes 10.6.x requires Intel only. 10.5 was the last OS that wouldwork on a PPC machine (but killed off Classic support). Hope that helps clarify a little. Kind Regards Daniel On 7/3/10 3:23 PM, "Ronda Brown" <[email protected]> wrote:Yes, I know what you mean Severin. It always confuses me when people say they have a G5, it can mean an iMac G5, a Power Mac G5, a Mac Pro, any Apple G5 computer. It makes life a little difficult if you are trying to give support ... Cheers, Ronni On 07/03/2010, at 3:15 PM, Severin Crisp wrote:Thanks Ronni, I thought the G5 bit referred only to PPC and was not used on the Intel MacPros Severin On 07/03/2010, at 3:06 PM, Ronda Brown wrote:Hi Severin,The Mac Pro G5 is Intel: <http://www.apple.com/macpro/specs.html >• 8-core: Two 2.26GHz, 2.66GHz, or 2.93GHz Quad-Core Intel Xeon 5500 series processors • Quad-core: One 2.66GHz, 2.93GHz, or 3.33GHz Quad-Core Intel Xeon 3500 series processor Cheers, Ronni On 07/03/2010, at 2:35 PM, Severin Crisp wrote:I am puzzled at 10.6.2 on a G5 - I thought Snow Leopard requiredan Intel Mac? Severin Crisp On 07/03/2010, at 10:26 AM, Tim Law wrote:All, Thanks for the tips so far. Sally has provided me with two documents, her original Word file showing a nicely set up shadow box, and a PDF of the same document showing a yukky text box with shadow of the text inside the text box. I have created a PDF accessible for viewing at http://files.me.com/peoplehelp/jmjg2a this shows the output problem she has. This yukky text box is replicated on her two printers - HP 5550 colour & an HP 8000 I tested to see if I could recreate the problem on my iMac running Word2004, the same as Sally's. Given she has had the same printingproblem with Leopard and Snow Leopard I am thinking the operating system and machine is not the issue. To my surprise, I found the Word document printed fine, and so did the PDF version - with clear shadow box and noshadow on the text inside the box. I have a Dell CN3110 colourlaser. So - The document CAN print properly and it CAN be saved correctly as aPDF. This would appear to put Word 2004 out of the equation asthe problem.But - On Sally's machine it cannot, despite using the same Word2004version. I can understand the actual printers not functioningcorrectlyas they could have inadequate drivers, but I am confused as towhy shegets problems printing to PDF. I would have thought that wouldhave worked separately from the physical printer drivers. I am wondering if somehow the Apple printing tool that allows printing toPDF has been altered by the installation of the printer driversfor the two HP printers. I have no clue, just wondering.One option I can pursue is to pack up my Dell colour laser andtake it to Sally's and hook up to her system and see what happens - or, now here's an idea - become her printing service for a suitable fee :-)The link showing the problems in a pdf is active for one month.After that date if you come across this posting, just email me direct. Thanks Tim On 06/03/2010, at 9:29 PM, Tim Law wrote:Hello, I am asking this for a friend of mine who is running Office Mac 2004 on a G5 with 10.6.2 and needing some help with printing of text boxes and shadow. She prints to an HP 8000 laser. The printer is an older A3 colour that duplexes and very valuable for her business - but it just won't talk properly to the Mac - or so it seems. She can set up what she wants on the screen i.e. a text box with a shadow around the outside of the text box, but when she prints the shading is on the inside of the text box and it does not print what is showing on the screen. She has used Macs for many years, but kept a PC going so she could getthis feature to print properly. Now the PC has stopped and sheissearching for a solution again to get the Mac to print shadowboxes. She knows someone else who has the same problem and they just stopped using shading on text boxes. Sally writes training packages and it's her preference to keep the appearance of shaded boxes.She feels it is a printer driver issue relating to the HP8000and has tried running Parallels but finds it slows down her system dreadfully. She's spent hours searching the web for a fix, with no luck and is hoping someone has found a solution? Is upgrading Word likely to be a solution? Thanks Tim-- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>-- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
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