I like the "specificity" in this response. KR!
Kind Regards, Peter Crisp, Project Controls Hub Lead, Perth Associate, BE Mech HATCH (Phone + 61 8 9428 5437 2Fax + 61 8 9428 5555 ÈMob 0402 001 019 ?E-mail [email protected] Website <http://www.hatch.com.au/> -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Peter Bull Sent: Thursday, 11 March 2010 11:06 AM To: WAMUG Mailing List Subject: Re: Printing shadow boxes in Word 2004 to an HP 8000 colour laser printer Very good reply!! You're not Kevin Rudd in disguise are you? On 08/03/2010, at 8:58 PM, Tim Law wrote: > > Folks, > > The mystery computer is a MAC pro desktop with 2 x 2.66 ghz dual > core intel Xeon. > > Sally's fleshware is currently lacking adequate memory and data > processing capacity to implement the excellent suggestions made so > far. She has tried an external plug in, but found the bottle > emptied rather quickly, and is now finding I/O data corruption > becoming an impediment to a cohesive implementation process. > > More later when normal fleshware functions are rebuilt following > routine maintenance under sleep cycle. > > Tim > > > > > On 07/03/2010, at 4:41 PM, Ronda Brown wrote: > >> >> Hi Tim, >> >> I agree with Daniel, try running Word in a New User Account. >> >> I think I would: >> 1. UN-install M$ office using their Uninstall tool >> 2. Then empty the trash >> 3. Restart her Mac ... whatever it is ;-) >> 4. Install Rosetta >> 5. Install office >> 6. Update Office >> 7. Restart her Mac >> >> The uninstall clears out a lot of files that could get corrupted. >> The restart helps clear any other cache data. >> >> Cheers, >> Ronni >> >> >> On 07/03/2010, at 4:30 PM, Daniel Kerr wrote: >> >>> >>> Hi Tim >>> >>> You could also get her to try running Word under a new "test" user >>> to see if >>> it does the same thing. >>> As Neil mentioned, it may be her copy of Word, that is causing >>> some problems >>> (or preferences). >>> If it prints fine under a new user, then there is something in her >>> User >>> account that is causing the issue. >>> If it still does the same thing, it wouldn't hurt to remove Word >>> and all >>> it's preferences and reinstall it from scratch with all the updates. >>> >>> Worth a try. >>> >>> And no dramas on processor,..these things happen. :o) But yes if >>> she's >>> running 10.6.x and Parallels then it won't be a PPC processor (Gx >>> series >>> were PPC) as neither of those would run. Just being picky to help >>> the thread >>> along,...lol :o) >>> >>> >>> Kind Regards >>> Daniel >>> >>> >>> On 7/3/10 3:56 PM, "Tim Law" <[email protected]> wrote: >>> >>>> >>>> Really sorry to create the initial confusion. I thought Sally >>>> had a >>>> dual processor G5. But obviously she now has something different. >>>> >>>> There is mention of this problem at >>>> http://www.officeformac.com/ms/ProductForums/Word/2486/0 >>>> but no apparent fix so far. >>>> >>>> I will forward all the responses to her and she may yet find a fix >>>> herself. >>>> >>>> Appreciate the feedback, and again apologies for starting the >>>> confusion by posting she had a G5. >>>> >>>> Tim >>>> >>>> >>>> >>>> >>>> On 07/03/2010, at 3:44 PM, Daniel Kerr wrote: >>>> >>>>> >>>>> Hi Severin (and Ronni) >>>>> >>>>> You are correct, the G5 was a PPC processor. There was an iMac G5 >>>>> and a PPC >>>>> PowerMac G5. >>>>> Intel didn't make a G5, so the MacPro wasn't a G5. >>>>> (Sorry to correct Ronni) :o) >>>>> And yes 10.6.x requires Intel only. 10.5 was the last OS that >>>>> would >>>>> work on >>>>> a PPC machine (but killed off Classic support). >>>>> >>>>> Hope that helps clarify a little. >>>>> >>>>> Kind Regards >>>>> Daniel >>>>> >>>>> >>>>> >>>>> On 7/3/10 3:23 PM, "Ronda Brown" <[email protected]> wrote: >>>>> >>>>>> >>>>>> Yes, I know what you mean Severin. It always confuses me when >>>>>> people say they >>>>>> have a G5, it can mean an iMac G5, a Power Mac G5, a Mac Pro, any >>>>>> Apple G5 >>>>>> computer. It makes life a little difficult if you are trying to >>>>>> give support >>>>>> ... >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> >>>>>> >>>>>> On 07/03/2010, at 3:15 PM, Severin Crisp wrote: >>>>>> >>>>>>> >>>>>>> Thanks Ronni, I thought the G5 bit referred only to PPC and was >>>>>>> not used on >>>>>>> the Intel MacPros >>>>>>> Severin >>>>>>> >>>>>>> On 07/03/2010, at 3:06 PM, Ronda Brown wrote: >>>>>>> >>>>>>>> >>>>>>>> Hi Severin, >>>>>>>> >>>>>>>> The Mac Pro G5 is Intel: <http://www.apple.com/macpro/specs.html >>>>>>>> > >>>>>>>> * 8-core: Two 2.26GHz, 2.66GHz, or 2.93GHz Quad-Core Intel Xeon >>>>>>>> 5500 series >>>>>>>> processors >>>>>>>> * Quad-core: One 2.66GHz, 2.93GHz, or 3.33GHz Quad-Core Intel >>>>>>>> Xeon 3500 >>>>>>>> series processor >>>>>>>> >>>>>>>> Cheers, >>>>>>>> Ronni >>>>>>>> >>>>>>>> On 07/03/2010, at 2:35 PM, Severin Crisp wrote: >>>>>>>> >>>>>>>>> >>>>>>>>> I am puzzled at 10.6.2 on a G5 - I thought Snow Leopard >>>>>>>>> required >>>>>>>>> an Intel >>>>>>>>> Mac? >>>>>>>>> Severin Crisp >>>>>>>>> >>>>>>>>> On 07/03/2010, at 10:26 AM, Tim Law wrote: >>>>>>>>> >>>>>>>>>> >>>>>>>>>> All, >>>>>>>>>> >>>>>>>>>> Thanks for the tips so far. >>>>>>>>>> >>>>>>>>>> Sally has provided me with two documents, her original Word >>>>>>>>>> file showing a >>>>>>>>>> nicely set up shadow box, and a PDF of the same document >>>>>>>>>> showing a yukky >>>>>>>>>> text box with shadow of the text inside the text box. I have >>>>>>>>>> created a >>>>>>>>>> PDF accessible for viewing at http://files.me.com/peoplehelp/jmjg2a >>>>>>>>>> this shows the output problem she has. This yukky text box is >>>>>>>>>> replicated >>>>>>>>>> on her two printers - HP 5550 colour & an HP 8000 >>>>>>>>>> >>>>>>>>>> I tested to see if I could recreate the problem on my iMac >>>>>>>>>> running Word >>>>>>>>>> 2004, the same as Sally's. Given she has had the same >>>>>>>>>> printing >>>>>>>>>> problem >>>>>>>>>> with Leopard and Snow Leopard I am thinking the operating >>>>>>>>>> system and >>>>>>>>>> machine is not the issue. To my surprise, I found the Word >>>>>>>>>> document >>>>>>>>>> printed fine, and so did the PDF version - with clear shadow >>>>>>>>>> box and no >>>>>>>>>> shadow on the text inside the box. I have a Dell CN3110 >>>>>>>>>> colour >>>>>>>>>> laser. >>>>>>>>>> >>>>>>>>>> So - The document CAN print properly and it CAN be saved >>>>>>>>>> correctly as a >>>>>>>>>> PDF. This would appear to put Word 2004 out of the equation >>>>>>>>>> as >>>>>>>>>> the >>>>>>>>>> problem. >>>>>>>>>> >>>>>>>>>> But - On Sally's machine it cannot, despite using the same >>>>>>>>>> Word >>>>>>>>>> 2004 >>>>>>>>>> version. I can understand the actual printers not >>>>>>>>>> functioning >>>>>>>>>> correctly >>>>>>>>>> as they could have inadequate drivers, but I am confused as >>>>>>>>>> to >>>>>>>>>> why she >>>>>>>>>> gets problems printing to PDF. I would have thought that >>>>>>>>>> would >>>>>>>>>> have worked >>>>>>>>>> separately from the physical printer drivers. >>>>>>>>>> >>>>>>>>>> I am wondering if somehow the Apple printing tool that allows >>>>>>>>>> printing to >>>>>>>>>> PDF has been altered by the installation of the printer >>>>>>>>>> drivers >>>>>>>>>> for the >>>>>>>>>> two HP printers. I have no clue, just wondering. >>>>>>>>>> One option I can pursue is to pack up my Dell colour laser >>>>>>>>>> and >>>>>>>>>> take it to >>>>>>>>>> Sally's and hook up to her system and see what happens - or, >>>>>>>>>> now here's an >>>>>>>>>> idea - become her printing service for a suitable fee :-) >>>>>>>>>> >>>>>>>>>> The link showing the problems in a pdf is active for one >>>>>>>>>> month. >>>>>>>>>> After that >>>>>>>>>> date if you come across this posting, just email me direct. >>>>>>>>>> >>>>>>>>>> Thanks >>>>>>>>>> >>>>>>>>>> Tim >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On 06/03/2010, at 9:29 PM, Tim Law wrote: >>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Hello, >>>>>>>>>>> >>>>>>>>>>> I am asking this for a friend of mine who is running Office >>>>>>>>>>> Mac 2004 on a >>>>>>>>>>> G5 with 10.6.2 and needing some help with printing of text >>>>>>>>>>> boxes and >>>>>>>>>>> shadow. >>>>>>>>>>> She prints to an HP 8000 laser. The printer is an older A3 >>>>>>>>>>> colour that >>>>>>>>>>> duplexes and very valuable for her business - but it just >>>>>>>>>>> won't talk >>>>>>>>>>> properly to the Mac - or so it seems. >>>>>>>>>>> >>>>>>>>>>> She can set up what she wants on the screen i.e. a text box >>>>>>>>>>> with a shadow >>>>>>>>>>> around the outside of the text box, but when she prints the >>>>>>>>>>> shading is on >>>>>>>>>>> the inside of the text box and it does not print what is >>>>>>>>>>> showing on the >>>>>>>>>>> screen. >>>>>>>>>>> >>>>>>>>>>> She has used Macs for many years, but kept a PC going so she >>>>>>>>>>> could get >>>>>>>>>>> this feature to print properly. Now the PC has stopped and >>>>>>>>>>> she >>>>>>>>>>> is >>>>>>>>>>> searching for a solution again to get the Mac to print >>>>>>>>>>> shadow >>>>>>>>>>> boxes. She >>>>>>>>>>> knows someone else who has the same problem and they just >>>>>>>>>>> stopped using >>>>>>>>>>> shading on text boxes. Sally writes training packages and >>>>>>>>>>> it's her >>>>>>>>>>> preference to keep the appearance of shaded boxes. >>>>>>>>>>> >>>>>>>>>>> She feels it is a printer driver issue relating to the >>>>>>>>>>> HP8000 >>>>>>>>>>> and has >>>>>>>>>>> tried running Parallels but finds it slows down her system >>>>>>>>>>> dreadfully. >>>>>>>>>>> >>>>>>>>>>> She's spent hours searching the web for a fix, with no luck >>>>>>>>>>> and is hoping >>>>>>>>>>> someone has found a solution? >>>>>>>>>>> Is upgrading Word likely to be a solution? >>>>>>>>>>> >>>>>>>>>>> Thanks >>>>>>>>>>> Tim >>>>>>>>>>> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe - <mailto:[email protected]> >> > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:[email protected]> > Peter Bull [email protected] -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]> ***************************** NOTICE - This message from Hatch is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, confidential or proprietary. 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