Surely this would be a good case for the Ombudsman/Fair Trading people! My son had his stolen from his bedroom while he was in the shower on Friday last, unfortunately he had messed up the find my phone thing somewhere along the line so we couldn't use that to locate it. He was also insured through Telstra and again the claim was not that straight forward; there was $400 excess and they wanted another $150 because he had it for less than 3 months. So the phone was $679 and they want $550 plus the premium, not a lot of risk for them there.
His replacement will be coming to my place with his laptop before it goes anywhere. Its hard not to use certain popular profanities when talking about people and companies who do these things. Regards, Adrian [email protected] On 12/03/2012, at 12:54 PM, David Noel wrote: > -- I'd like to see the Insurance Company named, only then will > public/customer opinion have any effect..... > > David / Mar 12 > > ==== > > On 12 March 2012 08:26, cm <[email protected]> wrote: >> Hi Peter, >> >> Where the policy says "in control of the phone" is the implication that >> someone must snatch the phone from your daughter's hand or from in front of >> her if she is sitting at a cafe? That seems to be covering an extremely rare >> contingency. >> >> Cheers, >> Carlo >> >> On 12/03/2012, at 8:05 , Peter Hinchliffe wrote: >> >>> >>> On 10/03/2012, at 12:57 PM, Roger Kortas wrote: >>> >>>> Well so far. >>>> >>>> I have phoned Apple >>>> Phoned Optus >>>> Driven to the Wembley Police station and found its closed and only open >>>> Monday to Friday >>>> Phoned the police and was told please take it to a police station! >>>> >>>> So see what I mean thats a few hours already for being honest and still >>>> have to try and find time to get to an open police station >>>> >>>> If it was mine it would be insured and also have my contact number on the >>>> login screen. >>>> >>>> Roger >>> >>> >>> Don't waste your money on insurance if you think it will protect you >>> against theft. My daughter's iPhone 4s was stolen along with her handbag at >>> a public swimming pool a few weeks ago. She had taken the precaution of >>> "insuring" it, but upon making a claim she was told she was not covered >>> because (and I quote) "she was not in control of the phone at the time it >>> was stolen". Apparently this was somewhere buried deep within the fine >>> print… >>> >>> Peter Hinchliffe Apwin Computer Services >>> FileMaker Pro Solutions Developer >>> Perth, Western Australia >>> Phone (618) 9332 6482 Mob 0403 046 948 >>> -------------------------------------------------------------------- >>> Mac because I prefer it -- Windows because I have to. >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
