Hi Ronni > Did you purchase 1Password through Agilebits website online store or the Mac > App Store? > If you purchased from the Website you can update it from within the > Application itself. Current version is 3.8.20 (build 31499)
App was purchased from Agilebits directly. I have version 3.8.20 (build 31499) installed. Obviously missed Step 2 to install the browser extension in Safari. Might explain the occasional red "update" flag on the 1PW icon in the Safari toolbar. 1PW application always insisted it was up to date! As it may be a significant item, I will go through the full update process (tomorrow) and then start a new series of observations after a clean Mac restart. > I thought I did define "add-ons". Yes, you did! But to make things absolutely clear to me, are all Good, Bad and Ugly Add-ons (aka Extensions) listed in Safari > Preferences > Extensions? But only the Good are located in the Home/Library/Safari/Extension/ folder? Cheers Alan On 03/12/2012, at 9:55 PM, Ronni Brown <[email protected]> wrote: > Hi Alan, > >> I repeat that the Apple Support document TS3230 specifically excludes Safari >> Extensions from the procedures listed, which is why I wanted "add-ons" >> defined. > > I thought I did define "add-ons". > The Support article is about Safari "Unsupported third-party add-ons"... not > Safari's supported extensions. > >> I located the 1Password Safari Extension file in the library you document. >> I have version 3.9.0 installed. > > Did you purchase 1Password through Agilebits website online store or the Mac > App Store? > If you purchased from the Website you can update it from within the > Application itself. Current version is 3.8.20 (build 31499) > > • Open 1Password. > • Select Check for Updates from the 1Password application menu. > • If an update is available, a dialog appears explaining its new > features and fixes. > Click the “Install Update” button to begin the process. > • Once the download finishes, restart 1Password when prompted. > > Then in 1Password application, click 1Password in the Menu > Install Browser > Extensions > and you will be taken to here to download the extension for Safari which is > 3.9.9 > > If you purchased through the Mac App Store, disregard the above instructions. > > I'm closing down now from WAMUG for the night as I need to finish my support > emails. > > Cheers, > Ronni > > On 03/12/2012, at 8:57 PM, Alan Smith <[email protected]> wrote: > >> Hi Ronni >> >> I repeat that the Apple Support document TS3230 specifically excludes Safari >> Extensions from the procedures listed, which is why I wanted "add-ons" >> defined. >> >> I located the 1Password Safari Extension file in the library you document. >> I have version 3.9.0 installed. Unless you advise differently, I will >> keep this version for several more days while I make further observations >> with a reasonably stable software base. >> >> There are no Network Proxy settings: all items are unchecked. >> >> I did say that there are no Console messages regarding Safari (Mail, or any >> program ) with "unexpected quit" entries near the times of my observations. >> I've been looking mainly at All Messages in the System Log area. I will >> take a closer look at the User and System Diagnostic Messages and Reports >> for patterns. >> >> Console messages have increased dramatically in number since the Apple TV >> 5.1.1 update so I only have around 24 hours of activity logged in total >> (4000 entries). Apple TV sends an ethernet Wake signal to the iMac about >> every 90 seconds while it is in use - believed to be fixes for problems >> with Mac sleeping on the job. I read that Apple TV also repeatedly sends >> WiFi pings for the same purpose. Then there are almost continual "sandbox" >> type messages being generated when things are quiet! >> >> There are say 50 entries for (generally paired) iTunes and Air Traffic Host >> (ath) "unexpected connection closure" entries. I gave up trying to find out >> what it all meant - very technical stuff. This log entry is typical - - - >> >> 3/12/12 11:35:33.561 AM iTunes[5888]: _NotificationSocketReadCallbackGCD >> (thread 0x7fff7c0fa180): Unexpected connection closure… >> >> iMac memory and CPU resource usages are hard to pin down. I have 12GB of >> RAM and Activity Monitor generally shows around 8GB free. CPU usage is >> also light - except when EyeTV is processing a file for AppleTV format. >> Then displays around 170 percent used by EyeTV and just a few percent idle. >> I generally don't attempt to do much else at this time! >> >> Cheers >> Alan >> >> >> >> On 03/12/2012, at 6:44 PM, Ronni Brown <[email protected]> wrote: >> >>> Hi Alan, >>> >>> Very quick reply: >>> 1Password extension is found in ~/Library/Safari/Extensions - >>> 1Password-1.safariextz (~ is your Home Library) >>> >>> In Safari > Preferences > Extensions what version is 1Password extension... >>> is it 3.9.9? >>> >>> Also in System Preferences > Network - select your active network >>> connection (it should have a green dot next to it). >>> Then click the Advanced button and go to the Proxies tab. In this section, >>> locate the "Auto Proxy Discovery" option and uncheck it. >>> You might also need to uncheck the option for "Automatic Proxy >>> Configuration." >>> >>>>> To quit an active app with an open window I click on its red "traffic >>>>> light" >>> >>> Clicking the Red dot does not Quit Applications. The "red dot" only closes >>> the window. >>> Only apps that don't create separate document windows, such as System >>> Preferences and Disk Utility quit when clicking on the red dot. >>> All others just close that window. >>> >>>>> I was careful to say that Safari unexpectedly quits. It does not crash. >>> >>> >>> Do an error message that "(the program) has quit unexpectedly"? >>> That error message is the Operating System saying that your iMac is having >>> a problem managing resources. In other words, one or more application that >>> either conflict or there's too much activity for your computer to handle at >>> once. >>> >>> Look in your Console logs to see why it unexpectedly quit. >>> >>> Cheers, >>> Ronni >>> >>> On 03/12/2012, at 5:39 PM, Alan Smith <[email protected]> wrote: >>> >>>> Hi Ronni >>>> >>>> Thanks for your explanation. >>>> >>>>> Many browsers come with add-on features. Firefox, Chrome, Internet >>>>> Explorer, Safari have add-on facility. In Chrome and Safari an add-on is >>>>> known as extension. There is no difference between add-on and extension. >>>>> Both are the same terms used differently in different browsers. >>>> >>>> >>>> The Apple support article is not clear. Quote: "Note: This article does >>>> not apply to Internet Plug-Ins such as QuickTime, Java and Adobe Flash. It >>>> also does not apply to Safari Extensions." >>>> >>>> I have one Extension installed (1Password) which is NOT installed in one >>>> of the Libraries mentioned in the Apple article where dubious add-ons may >>>> be located. That's why I ask Ronni and WAMUG to explain things! And it >>>> brings 1Password up the suspicion list for testing. >>>> >>>> I was careful to say that Safari unexpectedly quits. It does not crash. >>>> There are no crash reports - there are not even events in the Console log. >>>> I am still observing and gathering data. Mail (or Notifications) is my >>>> current suspect. Here is the story to date: >>>> >>>> The strange behaviour started when Mountain Lion was installed. I >>>> normally have the following apps "active" in the Dock with just the white >>>> "led" indicator showing: Finder, Mail, Safari, iTunes, EyeTV, and (in >>>> recent weeks) Console. I always work with the minimum number of programs >>>> with open windows on the desktop. To quit an active app with an open >>>> window I click on its red "traffic light". My understanding is that if >>>> it is a "single window" program it will quit completely and not display a >>>> Dock "led". If it is a multi-window program (e.g. Safari), the window >>>> will close but the Dock "led" will continue to display (and the app be >>>> ready for background activity). >>>> >>>> Safari does not quit when I'm using it. I finish my internet work, "red >>>> light" it, and do other things. I come back to use Safari and notice the >>>> Dock "led" in not showing (sometimes). Safari has completely quit all by >>>> itself. Sometimes Safari is active when I leave the iMac to go to sleep, >>>> but has quitted when I re-awaken the computer (or does so shortly >>>> afterwards). This is irregular behaviour so I make a diary entry of >>>> conditions when I leave the Mac to go to sleep, and try and keep an eye on >>>> it while the Mac is in use. (I am also logging the behaviour of Apple TV >>>> and EyeTV, so I have some routine to note the condition of devices, apps, >>>> and Console messages.) >>>> >>>> There seems to be an association between the arrival of new email and the >>>> extinguishing of the Safari led. I have Notifications turned on, but >>>> only receive email and software update messages. Not much traffic, hence >>>> it takes a long time to find patterns in Safari behaviours. If there is >>>> a new email in Mail that arrived during the "go to sleep" period, the >>>> Safari led is off when awakened. If new mail downloads after iMac has >>>> been asleep (Mail is set for a 5 minute new message check cycle) then the >>>> Safari led goes off when the batch of emails first hits the Notification >>>> display. But I am still logging these events, so the pattern may be >>>> coincidence - - -. >>>> >>>> Turning off Safari Extensions and unchecking Plug-ins will be the next >>>> exercise, but add more variables. I intend to do these when I can >>>> establish a more stable Safari quitting scenario, so I can be sure of the >>>> results. I also need to determine the function of each Plug-in. >>>> >>>> In late November I re-installed OSX 10.8.2 (combo update version) plus >>>> supp. Also installed a new Netgear modem/router. Then applied iTunes 11 >>>> and ATV 5.1.1. So the iMac has been carefully shut down, backed up, >>>> permissioned, and patted on the head a fair bit recently. The bad >>>> behaviour still exists! (Except perhaps the Apple TV sleep/wake issue >>>> may have been fixed with 5.1.1 - - - fingers crossed - - - but that's >>>> another story.) You may recall I anguished over setting Computer Sleep >>>> to Never. I since tried various combinations of sleep time, including >>>> Never. Since the reinstallation of the Combo Update, I set the Energy >>>> preferences to Default (10 minutes for both computer and display). I feel >>>> this setting has given the most stable performance for a long while. >>>> >>>> Current software versions in use are OSX 10.8.2, Safari 6.0.2 and Mail 6.2. >>>> >>>> Cheers >>>> Alan >>>> >>>> >>>> >>>> On 03/12/2012, at 3:19 PM, Ronni Brown <[email protected]> wrote: >>>> >>>>> Hi Alan, >>>>> >>>>> Plug-In is a complete program and add-on is not a program. >>>>> For example Flash is an plug-in which is a complete program. Flash player >>>>> is required to play a video which is made by Adobe. >>>>> Also Java is a plug-in made by Sun Microsystem which is used to run >>>>> programs based on Java. >>>>> Plug-in is not bounded for browsers only. Flash can be installed in >>>>> computers to play flash files. >>>>> Similarly Java can be installed to run Java files. >>>>> >>>>> On the other hand Add-On is not a complete program. It is used to add a >>>>> particular functionality to a browser. >>>>> >>>>> Many browsers come with add-on features. Firefox, Chrome, Internet >>>>> Explorer, Safari have add-on facility. In Chrome and Safari an add-on is >>>>> known as extension. There is no difference between add-on and extension. >>>>> Both are the same terms used differently in different browsers. >>>>> >>>>> Why do you think Mail could be causing Safari to crash/quit? >>>>> >>>>> When Safari crashes have you viewed the Diagnostic Report in Console to >>>>> try to find a clue as to why it crashed? >>>>> After Safari crashes a diagnostic report log with the name followed by >>>>> ".crash" is saved in ~/Library/Logs/DiagnosticReports folder. >>>>> The easiest way to view these reports is to open Applications > Utilities >>>>> > Console application, and then click the 'Show Log list' button in the >>>>> toolbar. The diagnostic reports are chronologically listed in the >>>>> Diagnostic and Usage Information section. >>>>> Most of what you see won't mean much to you, but you can find which files >>>>> were being used by Safari at the time. One of the reported files could be >>>>> the source of the problem due to corruption. >>>>> >>>>> Cheers, >>>>> Ronni >>>>> >>>>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >>>>> 2.3GHz / 8GB / 750GB @ 7200rpm HD >>>>> >>>>> OS X 10.8.2 Mountain Lion >>>>> Windows 7 Ultimate (under sufferance) >>>>> >>>>> On 03/12/2012, at 1:16 PM, Alan Smith <[email protected]> wrote: >>>>> >>>>>> I'm pursuing an issue of Safari unexpectedly quitting. I find the Apple >>>>>> support paper confusing. >>>>>> >>>>>> http://support.apple.com/kb/TS3230 >>>>>> >>>>>> The article appears to differentiate between Safari Plug-Ins and >>>>>> Add-Ons. Are they different things? How can I determine if I have any >>>>>> add-ons installed? I can see several plug-ins in the libraries. >>>>>> Advice to "remove any unsupported third-party add-ons" is not very >>>>>> helpful. How do I tell if third-party add-ons are supported? >>>>>> >>>>>> As background, my observations of Safari unexpectedly quitting point to >>>>>> Mail as the suspect, but I'm being careful and going through the Apple >>>>>> official documented support process first. I know that I can disable >>>>>> Safari Extensions and Plug-ins via the respective Preferences settings >>>>>> for testing. >>>>>> >>>>>> Regards, Alan >>>>>> >>>>>> Alan Smith >>>>>> Late 2009 iMac 21.5" Intel Core 2 Duo 3.06GHz 12G RAM - OSX 10.8.2 > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
