Hi Ronni,
Thanks but I have attempted that several times. The problem occurs
when I try to update/upgrade from the App Store. When I click on update, a
screen pops up requesting I ‘Sign in to download from the App Store’. This
screen as where the incorrect Apple ID is already inserted, greyed and
uncorrectable appears. The error is a transposition of two characters in the
first part of my Apple ID and no password is acceptable. When I innate the App
Store or Software Update directly it accepts my correct ID until I attempt to
actually update items. I am unsure how this error occurred, possibly my own
finger troubles typing initially, but there is no record of the incorrect ID in
my Keychain or anywhere else I can find on the computer.
Until this issue is fixed, I can not update or upgrade.
Regards
John
On 26 Oct 2014, at 6:55 am, Ronda Brown <[email protected]> wrote:
> Hi John,
>
> You need to "Sign Out" of your 'incorrect' Apple ID and then 'Sign In' with
> your correct Apple ID.
>
> Cheers,
> Ronni
>
> Sent from Ronni's iPad4
>
> On 25 Oct 2014, at 2:22 pm, John Thompson <[email protected]> wrote:
>
>> For some reason, App Store/Software Update will not accept my Apple ID and
>> password (which also are my iCloud ID and password - seems to be the
>> standard thing) when I try to update/upgrade my software and system. It
>> continually comes back with the incorrect Apple ID showing, one that is very
>> similar but with a small error, and will not accept the password. This has
>> lead, during the last several days, to my being compelled to reset my Apple
>> ID and password numerous times. Each time it must be a new password that
>> has not been used in the last twelve months. I am running out of options.
>>
>> Is there any way I can get Apple to accept the new settings? Each time I do
>> reset it comes back with same old error ID. Getting very sick of this Cloud
>> nonsense.
>>
>> Regards
>>
>>
>> John & Julie Thompson
>> 14 McGlew Street
>> Eden Hill
>> WA 6054
>>
>> 08 92793524
>> 0412 775 197
>> [email protected]
>
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