Hi John, Ok, this sounds like you have purchased Apps using the 'Old' incorrect Apple ID at some time. This means apps are associated with your old Apple ID. If you have downloaded apps from the App Store using your 'Old' Apple ID you won’t be able to update using the new Apple ID. All apps are forever tied to the AppleID under which they were purchased.
Go to the link below and follow the instructions and choose "Forgot your Apple ID" Fill in the information in the resulting page and Apple will find it for you and help you reset your password. <http://support.apple.com/kb/ht5787> If not successful you might need to contact Apple Support to sort this out. The link to contact Apple Support is on the page above - "Get Help" contact Apple Support <https://support.apple.com/kb/HT5699>. Cheers, Ronni 13-inch MacBook Air (April 2014) 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz 8GB 1600MHz LPDDR3 SDRAM 512GB PCIe-based Flash Storage > On 26 Oct 2014, at 8:48 am, John Thompson <[email protected]> wrote: > > > Hi Ronni, > Thanks but I have attempted that several times. The problem occurs > when I try to update/upgrade from the App Store. When I click on update, a > screen pops up requesting I ‘Sign in to download from the App Store’. This > screen as where the incorrect Apple ID is already inserted, greyed and > uncorrectable appears. The error is a transposition of two characters in the > first part of my Apple ID and no password is acceptable. When I innate the > App Store or Software Update directly it accepts my correct ID until I > attempt to actually update items. I am unsure how this error occurred, > possibly my own finger troubles typing initially, but there is no record of > the incorrect ID in my Keychain or anywhere else I can find on the computer. > > Until this issue is fixed, I can not update or upgrade. > > Regards > > John > > > On 26 Oct 2014, at 6:55 am, Ronda Brown <[email protected] > <mailto:[email protected]>> wrote: > >> Hi John, >> >> You need to "Sign Out" of your 'incorrect' Apple ID and then 'Sign In' with >> your correct Apple ID. >> >> Cheers, >> Ronni >> >> Sent from Ronni's iPad4 >> >> On 25 Oct 2014, at 2:22 pm, John Thompson <[email protected] >> <mailto:[email protected]>> wrote: >> >>> For some reason, App Store/Software Update will not accept my Apple ID and >>> password (which also are my iCloud ID and password - seems to be the >>> standard thing) when I try to update/upgrade my software and system. It >>> continually comes back with the incorrect Apple ID showing, one that is >>> very similar but with a small error, and will not accept the password. >>> This has lead, during the last several days, to my being compelled to reset >>> my Apple ID and password numerous times. Each time it must be a new >>> password that has not been used in the last twelve months. I am running >>> out of options. >>> >>> Is there any way I can get Apple to accept the new settings? Each time I >>> do reset it comes back with same old error ID. Getting very sick of this >>> Cloud nonsense. >>> >>> Regards >>> >>> >>> John & Julie Thompson >>> 14 McGlew Street >>> Eden Hill >>> WA 6054 >>> >>> 08 92793524 >>> 0412 775 197 >>> [email protected] <mailto:[email protected]>
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