Bingo!
Hi Ronni
Yes the serial number is blank.
This is an older 17" MacBookPro and has had various upgrades and repairs over
the last 6 years. Perhaps this is why the serial could be missing.
Like Rob, I am waiting for the new Broadwell processors for the 15".
Brian
Sent from my iPhone6 Plus
iOS 9.0 🏊🏻
On 22 Oct 2015, at 06:03, Ronda Brown <ro...@mac.com> wrote:
Hi Brian,
Just two things to check before calling in your friendly Mac Consultant to
check your Mac or take it to MacWorx.
1. Check that your Mac Serial number is showing under Apple symbol > 'About
This Mac'.
Then you could follow these instructions provided by Linc Davis.
<https://discussions.apple.com/thread/7259079>
Basically you run a Systems Query Log while you are trying to log-in to the App
Store, and the log will show you what the issue is.
It could be a Hardware Serial Number Error.
If it is you'll need to take it to an Apple Store to get them to register the
serial number on the computer.
2. Are you running any Anti-Virus software or Little Snitch? If so disable them
and try to Sign In.
Cheers,
Ronni
Sent from Ronni's iPad4
> On 21 Oct 2015, at 9:46 PM, Brian Risbey <risb...@bigpond.com> wrote:
>
> Hi Ronni
>
> I went through your checklist and followed the links for the further
> instructions, no change. Log-on steill ‘hang’ applications become
> unresponsive, requiring ‘force quit’.
> I logged onto Appleid via Safari to ensure I have my details correct, they
> were.
> Might contact the Genius Bar or Apple directly.
> Thank you again for your suggestions.
> Brian
>
>
> On 21 Oct 2015, at 6:25 AM, Brian Risbey <risb...@bigpond.com> wrote:
>
> Thank you Ronni I will try that.
>
> Brian
> Sent from my iPhone6 Plus
> iOS 9.0 🏊🏻
>
> On 21 Oct 2015, at 05:27, Ronda Brown <ro...@mac.com> wrote:
>
> Hi Brian,
>
> Authorise your computer in iTunes.
> Have you tried:
> 1. Reset your computer's NVRAM
> 2. Boot your computer in Safe Mode
> 3. Log into iCloud / Apple ID
> 4. Reboot into Normal Mode
>
> Cheers,
> Ronni
>
> Sent from Ronni's iPad4
>
>
>> On 20 Oct 2015, at 11:54 PM, Brian Risbey <risb...@bigpond.com> wrote:
>>
>> He all,
>>
>> I have OS 10.11, running,
>> I can use my iCloud password on my mobile devices to gain access to iCloud
>> account and iTunes,
>> but
>> I still can’t sign in to iTunes on my MacBookPro, in iTunes or the App Store.
>> I have deleted and re-installed iTunes a few times, and just tonight
>> reinstalled the system 10.11 via restart , tone, Command+R, 3 hours later
>> and no change/ improvement.
>> I have tried un-authorising the MacBookPro, now it isn’t on the list and
>> iTunes just hangs when I try to sign in, I need to force quit to get out as
>> menus just grey out, App Store just hangs too. After all this now change of
>> status.
>>
>> I can internet search and mail is working perfectly so it isn’t my
>> connection causing an issue.
>> Is there a need for a clean system install with expert assistance?
>>
>> Am I missing something?
>>
>> Brian
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