Hi Tony, From what you mentioned in pervious emails to the mailing list under Subject: Unwanted e-mail address That the message that you receive is: "asking her to log into her activ8 iCloud account”. Is her Apple ID & iCloud Account login details the same?
Sounds like her Apple ID /iCloud was setup with - Username: [email protected] <mailto:[email protected]> and Password: xxxxxx (DON’T mention the Password to us) Just whether [email protected] <mailto:[email protected]> was the username used to setup. Did you change it to another username when that email address was no longer available? If her Apple ID Account and iCloud Account details are the same - These links should help you: Recover Apple ID name <http://support.apple.com/kb/HE34> or password <http://support.apple.com/kb/HE35> Did you forget your Apple ID name or password? Start here. Change Apple ID name <http://support.apple.com/kb/HE40> or password <http://support.apple.com/kb/HE36> Do you already know your Apple ID name or password, but want to change one or both? Manage account information <https://appleid.apple.com/> using My Apple ID Do you need to update your email, mailing address, or other account information? Cheers, Ronni 13-inch MacBook Air (April 2014) 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz 8GB 1600MHz LPDDR3 SDRAM 512GB PCIe-based Flash Storage macOS Sierra 10.12.1 > On 19 Nov. 2016, at 1:43 pm, Anthony (Tony) Francis <[email protected]> wrote: > > Hello Neil, > > We have followed all the advice given and have removed anything that relates > to activ8, mail addresses etc. Lynette has removed all of the Apps from her > iphone. > I believe that IF we could remember the password to log into icloud on the > activ8 address we would be able to cancel the actv8 account?? Probably on the > wrong track here but it is all that I can think of at present. > > Thank you to those of you that have responded, as soon as we have a positive > result we will let you know. > > Thanking you > > T&L > > Boddington >> On 19 Nov 2016, at 12:52 pm, Neil Houghton <[email protected]> wrote: >> >> Hi Tony, >> >> >> I don't have personal experience here - but I have been following the thread >> with interest. >> >> >> >> From Rob's and Stephen' emails it sounds like they had similar problems and >> the solution was to delete the device from your iCloud account settings. >> >> You never actually confirmed that you had done this? >> >> >> >> >> I would imagine that these settings are stored on the iCloud server and >> associated with your iCloud account and Apple ID and the specific device(s) >> you have connected. >> >> If these settings are somehow corrupted, I imagine that deleting the device >> clears this particlar area of the settings and then recreates them when you >> re-connect the phone to iCloud. (A bit like when Ronni suggests people >> delete a specific plist file to clear a persistent problem with some app or >> setting?) >> >> If this is the case then even completely reseting your phone back to factory >> settings may not help you. When you go to set-up the phone again and, in >> particular, setup your iCloud account, you will connect to the iCloud >> servers and, if the problem is with the settings held there for that device, >> which I think it will still recognise, it may still ask you for your activ8 >> password. >> >> Of course, this is pure speculation on my part and if you have already gone >> through the steps Stephen outlined and successfully deleted the phone from >> iCloud then please ignore this. >> >> >> >> >> If not, I would definitely make sure you first tried deleting the phone from >> your list of iCloud devices first. Stephen suggested the steps he remembered >> and Rob provided a link to the relevant Apple support page: >> >> <https://support.apple.com/en-au/HT205064> >> >> which clearly explains how to remove a device from the list. >> >> If this doesn't fix it and you do need erase the phone to restore to factory >> settings, then this Apple support page: >> >> <https://support.apple.com/en-au/HT201274> >> >> clearly walks you through it. >> >> >> There, I finally answered your question ;o) >> >> >> >> HTH, Cheers, >> >> >> >> Neil >> -- >> Neil R. Houghton >> Albany, Western Australia >> Tel: +61 8 9841 6063 >> Email: [email protected] >> >> >> >> >> >> >> on 19/11/16 11:11, Anthony (Tony) Francis at [email protected] wrote: >> >>> Hi guy's >>> As a last resort I am going to clear Lynette's iPhone and put it back to >>> Factory Settings. Would someone be able to walk me through it please?? And >>> to >>> saving her Contacts etc. >>> Thanks guy's sorry to be a pain. >>> Tony >>> BODDINGTON >>> >>> Sent from my iPhone >>>
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