Hello Ronn, Yes Lynette had a separate password, it's the password that we have lost. I have removed any reference to activ8 in MAIL / iCloud. It is only the phone that Lynette is having trouble with, her iPad and Laptop are problem free. I will use all of the help that has been sent through and let you know the outcome, thanks again guy's
Tony BODDINGTON Sent from my iPhone > On 19 Nov. 2016, at 14:56, Ronni Brown <ro...@mac.com> wrote: > > Hi Tony, > > From what you mentioned in pervious emails to the mailing list under Subject: > Unwanted e-mail address > That the message that you receive is: "asking her to log into her activ8 > iCloud account”. > Is her Apple ID & iCloud Account login details the same? > > Sounds like her Apple ID /iCloud was setup with - Username: > nett...@activ8.net.au and Password: xxxxxx > (DON’T mention the Password to us) Just whether nett...@active8.net.au was > the username used to setup. > Did you change it to another username when that email address was no longer > available? > > If her Apple ID Account and iCloud Account details are the same - These > links should help you: > > Recover Apple ID name or password > Did you forget your Apple ID name or password? Start here. > > Change Apple ID name or password > Do you already know your Apple ID name or password, but want to change one or > both? > > Manage account information using My Apple ID > Do you need to update your email, mailing address, or other account > information? > > Cheers, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS Sierra 10.12.1 > >> On 19 Nov. 2016, at 1:43 pm, Anthony (Tony) Francis <antne...@mac.com> wrote: >> >> Hello Neil, >> >> We have followed all the advice given and have removed anything that relates >> to activ8, mail addresses etc. Lynette has removed all of the Apps from her >> iphone. >> I believe that IF we could remember the password to log into icloud on the >> activ8 address we would be able to cancel the actv8 account?? Probably on >> the wrong track here but it is all that I can think of at present. >> >> Thank you to those of you that have responded, as soon as we have a positive >> result we will let you know. >> >> Thanking you >> >> T&L >> >> Boddington >>> On 19 Nov 2016, at 12:52 pm, Neil Houghton <n...@possumology.com> wrote: >>> >>> Hi Tony, >>> >>> >>> I don't have personal experience here - but I have been following the thread >>> with interest. >>> >>> >>> >>> From Rob's and Stephen' emails it sounds like they had similar problems and >>> the solution was to delete the device from your iCloud account settings. >>> >>> You never actually confirmed that you had done this? >>> >>> >>> >>> >>> I would imagine that these settings are stored on the iCloud server and >>> associated with your iCloud account and Apple ID and the specific device(s) >>> you have connected. >>> >>> If these settings are somehow corrupted, I imagine that deleting the device >>> clears this particlar area of the settings and then recreates them when you >>> re-connect the phone to iCloud. (A bit like when Ronni suggests people >>> delete a specific plist file to clear a persistent problem with some app or >>> setting?) >>> >>> If this is the case then even completely reseting your phone back to factory >>> settings may not help you. When you go to set-up the phone again and, in >>> particular, setup your iCloud account, you will connect to the iCloud >>> servers and, if the problem is with the settings held there for that device, >>> which I think it will still recognise, it may still ask you for your activ8 >>> password. >>> >>> Of course, this is pure speculation on my part and if you have already gone >>> through the steps Stephen outlined and successfully deleted the phone from >>> iCloud then please ignore this. >>> >>> >>> >>> >>> If not, I would definitely make sure you first tried deleting the phone from >>> your list of iCloud devices first. Stephen suggested the steps he remembered >>> and Rob provided a link to the relevant Apple support page: >>> >>> <https://support.apple.com/en-au/HT205064> >>> >>> which clearly explains how to remove a device from the list. >>> >>> If this doesn't fix it and you do need erase the phone to restore to factory >>> settings, then this Apple support page: >>> >>> <https://support.apple.com/en-au/HT201274> >>> >>> clearly walks you through it. >>> >>> >>> There, I finally answered your question ;o) >>> >>> >>> >>> HTH, Cheers, >>> >>> >>> >>> Neil >>> -- >>> Neil R. Houghton >>> Albany, Western Australia >>> Tel: +61 8 9841 6063 >>> Email: n...@possumology.com >>> >>> >>> >>> >>> >>> >>>> on 19/11/16 11:11, Anthony (Tony) Francis at antne...@mac.com wrote: >>>> >>>> Hi guy's >>>> As a last resort I am going to clear Lynette's iPhone and put it back to >>>> Factory Settings. Would someone be able to walk me through it please?? And >>>> to >>>> saving her Contacts etc. >>>> Thanks guy's sorry to be a pain. >>>> Tony >>>> BODDINGTON >>>> >>>> Sent from my iPhone >>>> > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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