I might have missed some of this, as didn’t read all the thread fully. But on the iPhone under iCloud. Which address is it set up with there? If Find my iPhone is on and using that address, then it’s hard to restore the iPhone if it’s got the old address.
If however it’s the “current” email address then you’ll be able to turn off Find my iPhone to do a restore. If however it’s been set up at the “first level” then sometimes even after restoring it, it will still have a “lock” to that old address. (and it gets very messy). If however, the Settings - iCloud is using the old no longer used address, the only way you will solve this is a call to Apple. You’ll need to advise them it’s no longer used email and you need a password reset please. With Find my iPhone if used to wrong old email address, it will pretty much make the iPhone not that useful (“brick”), due to the level of security that underlies with it,…. So that would be one of the places I’d be checking on the iPhone. Settings - iCloud. Which email address is there? Also check the following - (Which email address is used??) Settings - iTunes & App Stores Settings - Messages - (is iMessage on?) - Scroll down to Send & Receive - tap on it. What addresses/Apple ID are used there? Settings - FaceTime - what AppleID there? They’re the main ones that uses AppleID’s and iCloud etc. Kind regards Daniel Sent from my iPhone 7 --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <daniel AT macwizardry.com.au> Web: <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. > On 19 Nov 2016, at 5:35 pm, Anthony (Tony) Francis <[email protected]> wrote: > > Hello Ronn, > Yes Lynette had a separate password, it's the password that we have lost. > I have removed any reference to activ8 in MAIL / iCloud. > It is only the phone that Lynette is having trouble with, her iPad and Laptop > are problem free. > I will use all of the help that has been sent through and let you know the > outcome, thanks again guy's > > Tony > BODDINGTON > > Sent from my iPhone > > On 19 Nov. 2016, at 14:56, Ronni Brown <[email protected]> wrote: > >> Hi Tony, >> >> From what you mentioned in pervious emails to the mailing list under >> Subject: Unwanted e-mail address >> That the message that you receive is: "asking her to log into her activ8 >> iCloud account”. >> Is her Apple ID & iCloud Account login details the same? >> >> Sounds like her Apple ID /iCloud was setup with - Username: >> [email protected] and Password: xxxxxx >> (DON’T mention the Password to us) Just whether [email protected] was >> the username used to setup. >> Did you change it to another username when that email address was no longer >> available? >> >> If her Apple ID Account and iCloud Account details are the same - These >> links should help you: >> >> Recover Apple ID name or password >> Did you forget your Apple ID name or password? Start here. >> >> Change Apple ID name or password >> Do you already know your Apple ID name or password, but want to change one >> or both? >> >> Manage account information using My Apple ID >> Do you need to update your email, mailing address, or other account >> information? >> >> Cheers, >> Ronni >> >> 13-inch MacBook Air (April 2014) >> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >> 8GB 1600MHz LPDDR3 SDRAM >> 512GB PCIe-based Flash Storage >> >> macOS Sierra 10.12.1 >> >>> On 19 Nov. 2016, at 1:43 pm, Anthony (Tony) Francis <[email protected]> >>> wrote: >>> >>> Hello Neil, >>> >>> We have followed all the advice given and have removed anything that >>> relates to activ8, mail addresses etc. Lynette has removed all of the Apps >>> from her iphone. >>> I believe that IF we could remember the password to log into icloud on the >>> activ8 address we would be able to cancel the actv8 account?? Probably on >>> the wrong track here but it is all that I can think of at present. >>> >>> Thank you to those of you that have responded, as soon as we have a >>> positive result we will let you know. >>> >>> Thanking you >>> >>> T&L >>> >>> Boddington >>>> On 19 Nov 2016, at 12:52 pm, Neil Houghton <[email protected]> wrote: >>>> >>>> Hi Tony, >>>> >>>> >>>> I don't have personal experience here - but I have been following the >>>> thread >>>> with interest. >>>> >>>> >>>> >>>> From Rob's and Stephen' emails it sounds like they had similar problems and >>>> the solution was to delete the device from your iCloud account settings. >>>> >>>> You never actually confirmed that you had done this? >>>> >>>> >>>> >>>> >>>> I would imagine that these settings are stored on the iCloud server and >>>> associated with your iCloud account and Apple ID and the specific device(s) >>>> you have connected. >>>> >>>> If these settings are somehow corrupted, I imagine that deleting the device >>>> clears this particlar area of the settings and then recreates them when you >>>> re-connect the phone to iCloud. (A bit like when Ronni suggests people >>>> delete a specific plist file to clear a persistent problem with some app or >>>> setting?) >>>> >>>> If this is the case then even completely reseting your phone back to >>>> factory >>>> settings may not help you. When you go to set-up the phone again and, in >>>> particular, setup your iCloud account, you will connect to the iCloud >>>> servers and, if the problem is with the settings held there for that >>>> device, >>>> which I think it will still recognise, it may still ask you for your activ8 >>>> password. >>>> >>>> Of course, this is pure speculation on my part and if you have already gone >>>> through the steps Stephen outlined and successfully deleted the phone from >>>> iCloud then please ignore this. >>>> >>>> >>>> >>>> >>>> If not, I would definitely make sure you first tried deleting the phone >>>> from >>>> your list of iCloud devices first. Stephen suggested the steps he >>>> remembered >>>> and Rob provided a link to the relevant Apple support page: >>>> >>>> <https://support.apple.com/en-au/HT205064> >>>> >>>> which clearly explains how to remove a device from the list. >>>> >>>> If this doesn't fix it and you do need erase the phone to restore to >>>> factory >>>> settings, then this Apple support page: >>>> >>>> <https://support.apple.com/en-au/HT201274> >>>> >>>> clearly walks you through it. >>>> >>>> >>>> There, I finally answered your question ;o) >>>> >>>> >>>> >>>> HTH, Cheers, >>>> >>>> >>>> >>>> Neil >>>> -- >>>> Neil R. Houghton >>>> Albany, Western Australia >>>> Tel: +61 8 9841 6063 >>>> Email: [email protected] >>>> >>>> >>>> >>>> >>>> >>>> >>>> on 19/11/16 11:11, Anthony (Tony) Francis at [email protected] wrote: >>>> >>>>> Hi guy's >>>>> As a last resort I am going to clear Lynette's iPhone and put it back to >>>>> Factory Settings. Would someone be able to walk me through it please?? >>>>> And to >>>>> saving her Contacts etc. >>>>> Thanks guy's sorry to be a pain. >>>>> Tony >>>>> BODDINGTON >>>>> >>>>> Sent from my iPhone >>>>> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
