Thanks again Ronni. After about 3 hours of downloading and re- installing Sierra, all now appears to be working fine.
Regards John > On 9 Feb 2017, at 10:17 AM, John Thompson <jetj...@optusnet.com.au> wrote: > > Thanks Ronni. I thought I may have to go down that track so will attend to > it later today, or tomorrow. Nothing much else to do with this current > weather - Golf is out. > > Regards > > John > >> On 9 Feb 2017, at 9:09 AM, Ronni Brown <ro...@mac.com >> <mailto:ro...@mac.com>> wrote: >> >> Hi John, >> >> Would there be any chance you have a corrupted email message that could be >> stopping Mail App from loading? >> But, if you have the exact same email messages on both your computers - the >> Mac mini & MacBook Pro and you are NOT experiencing any problem with Mail on >> the MacBook Pro, I would not think so. >> >> The only way you can reinstall Mail.app is to Reinstall macOS. >> >> You can do this without affecting your files and settings. >> But as always I recommend having a current bootable backup and/or Time >> Machine backup! >> >> For this to work in macOS Recovery, you must be connected to the Internet. >> >> 1. Boot into macOS Recovery Partition >> >> Hold down Command-R at startup until the Apple logo appears to see emergency >> mode. >> macOS Recovery gives you four choices: >> >> 2. Select “Reinstall macOS” >> >> Click the Wi-Fi icon at the top right of the screen and choose a network. >> Enter the network’s password, if necessary. >> Select Reinstall macOS, and then click the Continue button. >> >> The Sierra installer data—roughly 5 GB downloads over the Internet from >> Apple’s servers; once the download is finished, installation proceeds. >> >> Be prepared for the download to take anywhere from 20 minutes to several >> hours, depending on your connection; installation will then take another 15 >> to 30 minutes. >> — >> During installation your Mac will restart a few times, sometimes you won’t >> hear a start up chime the screen will just be black. >> Let the installation process complete - don’t interrupt it! >> -- >> After your computer boots back into mac OS Sierra >> Perform Post-installation Tasks: >> A) Respond to Immediate Questions >> Among the most common questions are requests for your user account password >> or Apple ID password. For example, certain apps may once again need an >> administrator’s authorization to make changes to your data, and various apps >> that use your Apple ID (including iTunes and iBooks) may need you to sign in >> again. >> >> Check System Preferences > iCloud to make sure you’re signed in to iCloud >> (and with the correct Apple ID). Do the same in iTunes (Account > View My >> Account) and the App Store (Store > View My Account). >> NOTE: Make sure “iCloud Drive” in NOT activated! (unless you wish to use >> it; you can set it up at a later date if needed). >> >> Let us know how you get on please. >> >> Regards, >> Ronni >> >> >>> On 9 Feb 2017, at 7:32 am, John Thompson <jetj...@optusnet.com.au >>> <mailto:jetj...@optusnet.com.au>> wrote: >>> >>> Thanks for that Ronni, >>> In answer to you questions; >>> A) Updating 10.12 to 10.12.3, >>> >>> B) No >>> >>> C) Yes, several times. >>> >>> Have tried the Safe Boot a couple of times without success. >>> >>> Do not know where I can access a fresh new version of Mail so currently, am >>> at a loss. >>> >>> Regards >>> >>> John >>> >>> >>>> On 8 Feb 2017, at 2:00 PM, Ronni Brown <ro...@mac.com >>>> <mailto:ro...@mac.com>> wrote: >>>> >>>> >>>>> On 8 Feb 2017, at 7:22 am, John Thompson <jetj...@optusnet.com.au >>>>> <mailto:jetj...@optusnet.com.au>> wrote: >>>>> >>>>> Since upgrading the Os on my 13” Macbook Pro (2012) Mail will not open. >>>>> It quits within a couple of secondsor less each time I try toopen it. Is >>>>> there any way I can re-install Mail for this computer? Do not have any >>>>> problemson the older MacMini running OS 10.11.6 and Mail 9.3. >>>>> >>>>> Thanks in anticipation >>>>> >>>>> John Thompson >>>> >>>> Hi John, >>>> >>>> A couple of questions first: >>>> A] Is this since upgrading from OS X 10.11.6 to macOS Sierra 10.12? or >>>> updating macOS Sierra10.12 to 10.12.3? >>>> B] Do you receive any error message as to why Mail quit? >>>> C] Have you tried Restarting your MacBook Pro after Mail Quits, then >>>> launch Mail right after you restart? >>>> >>>> I would first suggest you “Try A Safe Boot” >>>> >>>> To perform a safe boot, follow these steps: >>>> 1. Start or Restart your Mac. >>>> 2. Hold the Shift key immediately when you hear the startup chime, press >>>> the Shift key and hold it down until the gray Apple logo appears on the >>>> screen. >>>> 3. Release the key when you see the gray Apple logo >>>> >>>> Your Mac will complete the startup process, which will take considerably >>>> longer than usual. >>>> You’ll eventually see the words “Safe Boot” on the screen—possibly within >>>> the login window, depending on which version of macOS you’re running. >>>> >>>> 4. Open Mail.app as soon as startup process completes. >>>> >>>> If rebooting in safe mode solves the problem, you know that some system >>>> level process is at fault or that one of the caches disabled by safe mode >>>> was corrupted. >>>> >>>> 5. Restart normally and see if the problem is gone. >>>> >>>> Regards, >>>> Ronni >>>> >>>> 13-inch MacBook Air (April 2014) >>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>>> 8GB 1600MHz LPDDR3 SDRAM >>>> 512GB PCIe-based Flash Storage >>>> >>>> macOS Sierra 10.12.3 >>>> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml >> <http://www.wamug.org.au/mailinglist/archives.shtml>> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml >> <http://www.wamug.org.au/mailinglist/guidelines.shtml>> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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