Postscript to my previous message: I have got rid of the extra Internet Account. There was only one shared note, I unshared it, deleted the account, re-shared and the extra account did not reappear. It was redundant anyway as it is part of the iCloud Account.
It made no difference, Graham’s SMTP server is still offline. Should I delete his account and reinstate? Diana Hi Ronni I had tried to edit the SMTP Server list but did not try adding a server. I added the server as you described below. But when I select it from the list it puts my email address in the username. The drop-down list has: iCloud (Offline) iinet.net.au <http://iinet.net.au/> mail.iinet.net.au <http://mail.iinet.net.au/> (Offline) SMTP [default name added server] Choosing any option from the list results in my email address being in the username. Choosing the 3rd option initially puts Graham's address in, then it changes to mine. I tried to get the server back online, tried taking all accounts offline, restart, safe mode, zapped PRAM (totally weird with no chime) nothing fixed it. The outgoing port is 587, I assume that Daniel chose this when he set up the computer. I just looked in the Internet Account Preferences and there is one for each of our accounts plus a second iinet.net.au <http://iinet.net.au/> labeled 'Notes' where the others have 'Mail'. When I select it I get the error message "Can't connect to account ... enter password ...". Should I delete it? Thanks for your help, Diana Sent from my iPad On 28 Oct 2017, at 12:02 pm, Ronni Brown <ro...@mac.com <mailto:ro...@mac.com>> wrote: > Hello Diana, > > Check Graham’s iiNet Account settings are correct. > > You can 'Edit the SMTP Server List’. > Incoming (POP/IMAP email Server - Outgoing (SMTP) email server > mail.iinet.net.au <http://mail.iinet.net.au/> > mail.iinet.net.au <http://mail.iinet.net.au/> > > > 1. Open Mail > Preferences > Accounts > > 2. Click “iiNet POP" & Under 'Accounts' > > 3. Go to Server Settings/ Outgoing Mail Server (SMTP): mail.iinet.net.au > <http://mail.iinet.net.au/> > click on the Arrow & Scroll to 'Edit SMTP Server List' > > 4. Click the + > > 5. Double click (where it says to) & type in mail.iinet.net.au > <http://mail.iinet.net.au/> > 6. Click mail.iinet.net.au <http://mail.iinet.net.au/> so it shows in > Outgoing Mail Server (SMTP) > > 7. See if you can send an email > > > SSL Encrypted ports (recommended for Hosted Exchange through the iiNet Group) > • Ensure that your email settings are correct for your iiNet Group > email, > • particularly: Outgoing (SMTP) port: 465 > SSL: Enabled > Authentication/password: Yes - use your email address as the username, and > your email password > > • If you find the above settings aren’t working for you, try the > following settings for your outgoing mail server: > > Outgoing port: 587 > • Authentication/password: Yes - use your email address as the > username, and your email password > > > Regards, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS High Sierra 10.13 > > >> On 27 Oct 2017, at 9:36 am, Diana & Graham Stevens <diag...@iinet.net.au >> <mailto:diag...@iinet.net.au>> wrote: >> >> Good morning all >> >> Graham can't send emails from his POP account (no problem with incoming >> mail). At first this fault was intermittent but for the last 2 days every >> time he tried he got the same message "Can't connect to server ... enter >> password" then "unable to verify ...". >> >> In preferences the SMTP password wasn't filled in with "optional" showing. >> If I filled in the password I couldn't save it because only one SMTP server >> is allowed. >> >> Because Graham needed to send an important email, I set up one of my email >> addresses with his name and he sent it last night. >> >> This morning I sent a test message from his account and it went. When I >> looked at the preferences for his account my email address is in the SMTP >> box and the password is now filled in. Gremlins? >> >> I tried to change the SMTP to his account but got the same "only one >> allowed" How can I fix this please. >> >> iMac (Retina 4K, 21.5-inch, 2017) 3.4 GHz Intel Core i5 OS 10.12.6
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