Hello Diana,
Check Graham’s iiNet Account settings are correct.
You can 'Edit the SMTP Server List’.
Incoming (POP/IMAP email Server - Outgoing (SMTP) email server
mail.iinet.net.au <http://mail.iinet.net.au/>
mail.iinet.net.au <http://mail.iinet.net.au/>
1. Open Mail > Preferences > Accounts
2. Click “iiNet POP" & Under 'Accounts'
3. Go to Server Settings/ Outgoing Mail Server (SMTP): mail.iinet.net.au
<http://mail.iinet.net.au/>
click on the Arrow & Scroll to 'Edit SMTP Server List'
4. Click the +
5. Double click (where it says to) & type in mail.iinet.net.au
<http://mail.iinet.net.au/>
6. Click mail.iinet.net.au <http://mail.iinet.net.au/> so it shows in Outgoing
Mail Server (SMTP)
7. See if you can send an email
SSL Encrypted ports (recommended for Hosted Exchange through the iiNet Group)
• Ensure that your email settings are correct for your iiNet Group
email,
• particularly: Outgoing (SMTP) port: 465
SSL: Enabled
Authentication/password: Yes - use your email address as the username, and your
email password
• If you find the above settings aren’t working for you, try the
following settings for your outgoing mail server:
Outgoing port: 587
• Authentication/password: Yes - use your email address as the
username, and your email password
Regards,
Ronni
13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage
macOS High Sierra 10.13
> On 27 Oct 2017, at 9:36 am, Diana & Graham Stevens <diag...@iinet.net.au>
> wrote:
>
> Good morning all
>
> Graham can't send emails from his POP account (no problem with incoming
> mail). At first this fault was intermittent but for the last 2 days every
> time he tried he got the same message "Can't connect to server ... enter
> password" then "unable to verify ...".
>
> In preferences the SMTP password wasn't filled in with "optional" showing. If
> I filled in the password I couldn't save it because only one SMTP server is
> allowed.
>
> Because Graham needed to send an important email, I set up one of my email
> addresses with his name and he sent it last night.
>
> This morning I sent a test message from his account and it went. When I
> looked at the preferences for his account my email address is in the SMTP box
> and the password is now filled in. Gremlins?
>
> I tried to change the SMTP to his account but got the same "only one allowed"
> How can I fix this please.
>
> iMac (Retina 4K, 21.5-inch, 2017) 3.4 GHz Intel Core i5 OS 10.12.6
>
> Diana
>
> Sent from my iPad
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