Hi Bill, that makes sense now. Per Ronni's email you may have recourse over the seller. Seems like a dodgy seller - I would doubt Qantas would sell off their used iPads without destatusing them to an erased unit - back to factory new equivalent.
Kind Regards Peter Crisp ----- Original Message ----- From: [email protected] To: Cc: Sent:Fri, 21 Feb 2020 13:28:11 +0800 Subject:Re: Problem "Big" Hi Bill, Did you pay for the iPad using PayPal? * If your eligible PayPal purchase doesn’t arrive or is significantly different to the seller’s description, you have Buyer Protection. According to PayPal, it can reimburse you for the full price plus shipping costs, up to $20,000 per item. Kind Regards, Ronni Ronni Brown’s iPad Pro 12.9-inch 256GB On 21 Feb 2020, at 11:05 am, Juliet Kitson wrote: Took not Apple store and was informed it was an ex Qantas in flight model and will only work on the Qantas network so now am trying to return to seller.Regards Bill On Thu, Feb 20, 2020 at 3:20 PM Peter Crisp wrote: Ok noted on that Bill, thanks for information. Let us know how they resolved if you get inside enough to understand the resolution process. Regards Pete On 20 Feb 2020, at 11:41 am, Juliet Kitson wrote: I was trying to restore from iMac ,tried double tap of home button and swipe up nothing changed guess I will go to apple shop tomorrow.Regards Bill On Thu, Feb 20, 2020 at 11:08 AM Peter Crisp wrote: Ok, noted Bill. Not sure I can give any better guidance right now. How about double click Home button and swipe up closing down the app trying to connect you to Qantas? It may be a slow process over this emailing to resolve. Any more information you can provide about what you've tried? My earlier question remains - are you trying to restore from an iCloud backup or a iTunes backup on a MAC OSX device? Kind Regards Peter Crisp ----- Original Message ----- From: [email protected] [4] To:"WAMUG Mailing List" Cc: Sent:Thu, 20 Feb 2020 08:07:10 +1100 Subject:Re: Problem "Big" Hello Pete Pressing home and power button restarts iPad normal screen then enter passcode screen appears when passcode entered screen displays "Connection lost you are not connected to the Qantas network the system is trying to connect you" red blochk at bottom of screen telling me to restart iPad when I do back to same as before cannot do anything else.Regards Bil Ipad 6th generation 32Gb Version 3.1.2 Build 2 On Wed, Feb 19, 2020 at 8:05 PM Pete wrote: Hi Juliet, I assume you are restoring from a backup in an iMac or MacBook held backup file within iTunes? Alternative could be from an icloud backup, do tell which it is. I think if I had a fail during restoration, street being sure it has failed by no activity, I would do a fresh erase of the destination new iPad and start over from the start of the restoration process. You may also wish to do a fresh backup of the original source iPad and then try over. Also I believe it is important that the new destination iPad already has the latest iOS installed BEFORE you start a back up to it, irrespective of the iOS of the source iPad which created the backup. Sometimes this means you have to set it up as a "new" iPad just to enable you to do the iOS update, then erase it, then do the restore from backup to it. Let us know how you go. Pete > On 19 Feb 2020, at 2:45 pm, Juliet Kitson wrote: > > I was restoring form old iPad to replacement iPad just about finished and suddenly I am connected to Qantas network what do do. > Regards Bill > -- The WA Macintosh User Group Mailing List -- > Archives - > Guidelines - > Settings & Unsubscribe - -- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings & Unsubscribe - -- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings & Unsubscribe - -- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings & Unsubscribe - -- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings & Unsubscribe - -- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings & Unsubscribe - Links: ------ [1] mailto:[email protected] [2] mailto:[email protected] [3] mailto:[email protected] [4] mailto:[email protected] [5] mailto:[email protected] [6] mailto:[email protected] [7] mailto:[email protected] [8] http://www.wamug.org.au/mailinglist/archives.shtml [9] http://www.wamug.org.au/mailinglist/guidelines.shtml [10] http://lists.wamug.org.au/listinfo/wamug.org.au-wamug [11] http://www.wamug.org.au/mailinglist/archives.shtml [12] http://www.wamug.org.au/mailinglist/guidelines.shtml [13] http://lists.wamug.org.au/listinfo/wamug.org.au-wamug [14] http://www.wamug.org.au/mailinglist/archives.shtml [15] http://www.wamug.org.au/mailinglist/guidelines.shtml [16] http://lists.wamug.org.au/listinfo/wamug.org.au-wamug [17] http://www.wamug.org.au/mailinglist/archives.shtml [18] http://www.wamug.org.au/mailinglist/guidelines.shtml [19] http://lists.wamug.org.au/listinfo/wamug.org.au-wamug [20] http://www.wamug.org.au/mailinglist/archives.shtml [21] http://www.wamug.org.au/mailinglist/guidelines.shtml [22] http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
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