Cheryl, That is quite some experience; Symantec is looking like a company in terminal decline. Refund procedure can be a marker of company cash flow problems. The technical shortfall looks like understaffing. And only just over a year ago they were being praised to the skies. Although there has been a deal of spam trying to sell Norton label products for ages.
Incidentally (and to all those it may concern) L'Shana Tovah. Joseph Chacha Joe For a site of laughs and a FREE ezine: www.smilepoetryweekly.com From: Cheryl D. Wise <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, September 27, 2003 1:47 AM Subject: [wdvltalk] Re: AV concern > Try buying a subscription for delivery via download then finding out it > won't install on a brand new computer with a freshly formatted clean install > of XP Pro. Nothing installed, not even Office. I even tried on a fresh > install before applying a single patch or update. Support was limited to > posting on their BB or paying $$. Their online support kept insisting that > the problem had to be some Symantec program that had incompletely installed > and that I needed to edit the registry to get it to install. > > No Symantec, Norton or any other entry remotely related to them in the > registry. The hard drive had not only been freshly formatted but all > partitions had been deleted and the drive repartitioned before the OS was > installed. So there wasn't even a boot sector that could have held some > mythical prior Symantec install. I say mythical because even when delivered > from the factory there had been no Symantec product, even a 30 AV installed. > > > The steps I needed to go through to get a refund would have taken even more > of my time with a promise that if I properly completed all paperwork and > mailed it to them I'd receive a refund within 90 days I didn't waste any > more time with them. I will not purchase another Symantec Anti-virus. We now > use Trend Micro, never had a problem with them. > > > Cheryl D. Wise > MS-MVP- FrontPage > www.wiserways.com > mailto: [EMAIL PROTECTED] > 713.353.0139 Office > > -----Original Message----- > From: Joseph Harris > > Thanks for that KaoFar; that confirms that I shall turn to AVG. I too > had a paid Norton a while back, but after a re-install I couldn't revive the > subscription that was only about two-thirds used. Vowed I'd never pay > Norton again. > > > ____ . The WDVL Discussion List from WDVL.COM . ____ > To Join wdvltalk, Send An Email To: mailto:[EMAIL PROTECTED] > Send Your Posts To: [EMAIL PROTECTED] > To set a personal password send an email to [EMAIL PROTECTED] with the words: "set WDVLTALK pw=yourpassword" in the body of the email. > To change subscription settings to the wdvltalk digest version: > http://wdvl.internet.com/WDVL/Forum/#sub > > ________________ http://www.wdvl.com _______________________ > > You are currently subscribed to wdvltalk as: [EMAIL PROTECTED] > To unsubscribe send a blank email to %%email.unsub%% > ____ � The WDVL Discussion List from WDVL.COM � ____ To Join wdvltalk, Send An Email To: mailto:[EMAIL PROTECTED] Send Your Posts To: [EMAIL PROTECTED] To set a personal password send an email to [EMAIL PROTECTED] with the words: "set WDVLTALK pw=yourpassword" in the body of the email. To change subscription settings to the wdvltalk digest version: http://wdvl.internet.com/WDVL/Forum/#sub ________________ http://www.wdvl.com _______________________ You are currently subscribed to wdvltalk as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED]
