Peter wrote:
>bothered by it. Okay, fixed that. When I expressed my dismay at her
>using such an old browser she asked if I would load the better one on
>her computer. Oh no..
>I wonder how other companies handle this.
I would say, "No, I won't do it for you. But I'll be happy to sit with you
and give you any help you need while you learn to do it yourself." Then I'd
push to make sure it actually happens, and I would be exquisitely patient
and pleasant during the installation session.
Suz
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