Paid support will be there on day 1 :^)
Derek Cicero wrote:
michelle olson wrote:
Hi Paul,
Thanks for chiming in, much appreciated!
Paul Kasper wrote:
I like the overall look of the page.
One thing that I see missing from the OpenSolaris.com side is to
let users know that it is a "supported" version of OpenSolaris...if
you choose to get the support contract. I believe this to be true.
Yep, I see where you're going and I think Ron and Simon's comments
also lead toward this idea too. We should add a 'Get Support' link to
the right pane, and change the 'I need Help' language on the left
pane to 'Find Information' or maybe 'Search for answers to your
questions'...I'm not sure. I welcome any ideas you have.
Maybe this fact is just another bullet...but it's an important one
IMHO.
Will paid support be there on day one? I am not sure.
I agree with all the comments that it should be clearer about what lives
in what bucket (org/com), who the audience is for each, what the
offerings are, etc, however the current problem is that those answers
are not yet clear.
We took a stab at a splash page that was more high-level in terms of
'what is .com versus .org', but it wasn't working without those answers
being pretty locked down.
That's why I think in the short term the landing pages are going to have
to offer more of the detail in terms of where we are and where we think
we are going.
And keep the feedback coming. This is all very helpful.
Derek
Agreed, thanks again,
-Michelle
Paul
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