Mark, I finally got this email today ... sorry haven't responded earlier. You'll get the requested info directly.
Nuzman ----- Original Message ----- From: "Mark Symons" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, February 25, 2003 4:34 PM Subject: RE: [WhatsUp Forum] restart NT service failed I would very much like to see your: map Services.ini notification definitions files Logs ..which can be emailed to me directly. To understand this problem it would be necessary to have more info. For instance, were you restarting the service by ticking the "Restart on failure" box in the NT Service Monitor definition, or were you attempting the restart using a Restart Notification (new in v8.0)? Here are the states that the NT service can return: SERVICE_CONTINUE_PENDING The service continue is pending. SERVICE_PAUSE_PENDING The service pause is pending. SERVICE_PAUSED The service is paused. SERVICE_RUNNING The service is running. SERVICE_START_PENDING The service is starting. SERVICE_STOP_PENDING The service is stopping. SERVICE_STOPPED The service is not running We only report up on SERVICE_RUNNING. If the state is anything else, and restart is set, we try to do ServiceStart() call. If it returns success from that call, we also return UP. But if the service later failed to start, then we would expect it to go back down on the next poll. What do your logs say? How did you determine that the service on the target system never started? You mention server logs but is this referring to the NTEvent log or a log maintained by the service itself? Mark Symons Ipswitch, Inc Augusta GA -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Nuzman Sent: Tuesday, February 25, 2003 12:33 To: [EMAIL PROTECTED] Subject: [WhatsUp Forum] restart NT service failed Importance: High I have WhatsUp 8 set to monitor the status of a specific service on a NT 4 system and restart if it fails. My testing of manually stopping the service worked fine. Last night the service failed. WhatsUp noticed and paged me. It then apparently attempted to restart the service and paged me with a svc up condition. I trusted this and didn't double-check. This morning the service had not restarted. The server logs indicated the service never restarted. So, does WhatsUp send a start command, assume it worked and send the svc up notification without confirming the service was actually up? This incident indicates the product is a total failure for this feature. Anyone have any better experience using this feature? How about suggestions about any other product that DOES work? Nuzman Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
