On 23 April 2012 12:41, Thomas Dalton <thomas.dal...@gmail.com> wrote:

> 2012/4/23 Delphine Ménard <notafi...@gmail.com>:
> > Top posting.
> >
> > This is getting a bit ridiculous. Frankly, while I see the need for
> > *some* statistics, I don't see how the number of emails exchanged is
> > in any kind of way relevant to the work this ombudsmen commission, for
> > one. Seriously, if they solve a case with 2 emails or 200, I couldn't
> > care less. Second, I understand Thomas' reluctance to skim through 600
> > emails to give a report that was not part of his mandate in the first
> > place, if I am not mistaken.
> I am very surprised that it would require going through 600 emails to
> find out how many cases the OC has dealt with over the past year. If
> they don't have that information somewhere, then they can't have been
> doing a good job. There is no way they can do their job properly
> without knowing what cases they've received...

I don't think your correlation is correct.  Simply because they have not
maintained a list of case dispositions (not required or expected to this
point, and more particularly very difficult to do when there's no
confidential place for them to retain it) does not mean that they have
failed to do the job properly.

I note the plan to create accesses to CRMs for "community" uses in Q3 of
the draft Engineering annual plan.  I'd encourage the Ombudsman Committee
to ask that they be put at the front of the line for access to this

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