Yes, Asaf is absolutely spot on. Though I am afraid it is a small part of a
bigger problem.

Cheers
Yaroslav

On Wed, May 15, 2019 at 12:54 PM Gerard Meijssen <gerard.meijs...@gmail.com>
wrote:

> Hoi,
> Asaf thank you very much. This response of yours helps build bridges.
> Thanks,
>       GerardM
>
> On Wed, 15 May 2019 at 03:17, Asaf Bartov <asaf.bar...@gmail.com> wrote:
>
> > Speaking as a (very) longtime member of this mailing list, and one who is
> > carefully observing it for a few years now as a volunteer list
> > co-administrator:
> >
> > On Wed, May 15, 2019 at 3:56 AM Joseph Seddon <jsed...@wikimedia.org>
> > wrote:
> >
> > > I, like many others, wish to see this list become a crucible of good
> > > suggestions, healthy and critical debate about ideas and as a sound
> > > mechanism for oversight and account . A huge amount of staff time and
> > > movement resources is taken up by the consumption of its content. And
> yet
> > > it remains the greatest shame that much of the best most worthwhile
> > > constructive discussions have moved to platforms like Facebook because
> > this
> > > list is viewed as hosting such an unhealthy atmosphere when emails are
> > > written with such overt passive aggression.
> > >
> > > I call it out because if we want people to participate on this list,
> the
> > > unhealthy way in which this list gets treated by some of its most
> active
> > > participants needs to be dealt with. Otherwise valid points will not
> get
> > > acknowledged or answered.
> > >
> >
> > I am not sure the causality here runs in the direction you describe.
> It's
> > true that this list had some aggressive, even vulgar participants in the
> > past, and that some senior staff members, as well as board members, have
> > left the list in protest.  Personally, I think that was a mistake on
> their
> > part: to improve the list atmosphere, you model good behavior yourself,
> and
> > you call upon the rest of the list -- the "silent majority" -- to call
> out
> > bad behavior and enforce some participation standards (as, indeed, I and
> my
> > co-moderators have been doing since we took over).
> >
> > By senior people's departing this list, and no longer requiring staff to
> be
> > on this list, a strong signal was sent that this is not a venue crucial
> to
> > listen to, and that, coupled with the decreasing frequency of WMF
> responses
> > to legitimate volunteer inquiries and suggestions, had a *powerful*
> > chilling effect on the willingness of most volunteers to engage here.
> > Especially when, as you say, they were able to get better engagement on
> > Facebook and other channels, despite the serious shortcomings of
> > accountability on those channels (immutable archiving, searchability,
> > access to anonymous volunteers, etc.)
> >
> > Yes, this list has also seen some pseudonymous critics whose questions
> may
> > have been inconvenient or troublesome to address.  Yet I think the
> > accountable thing to do would have been to respond, however briefly, to
> > prevent the sealioning and sanctimonious posts that filled the list --
> and,
> > I am sure, greatly annoyed and demotivated many subscribers.  Even a
> > response stating WMF chooses not to respond to a certain question, or not
> > to dig up certain data, would have been better than the stony silence
> that
> > has become the all-too-common stance for WMF on this list.
> >
> > As you know, I also work for WMF (though I am writing this in my
> volunteer
> > capacity, and out of my care for the well-being of this list).  While I
> > have never shied away from responding on this list, I have on occasion
> been
> > scolded (internally) for attempting to answer volunteer queries to the
> best
> > of my knowledge, for "outstepping my remit" or interfering in someone
> > else's remit.  I have taken this to heart, and accordingly no longer try
> to
> > respond to queries such as Fae's (which in this case I find a perfectly
> > reasonable question, meriting an answer).  Several past attempts by me to
> > ping appropriate senior staff on questions on this list (or on talk
> pages)
> > have also met with rebuke, so I have ceased those as well.
> >
> > For these reasons I do not accept this wholesale blaming of this list's
> > subscribers on the difficulty having meaningful conversations here:
> >
> > But if we want to see staff members more actively
> > > participating here then those long standing individuals need to really
> > > thing about the tone in which they engage here, particularly those who
> do
> > > so most often. If that does not change, this list will continue to
> > languish
> > > and those few staff members who continue to engage here will slowly
> > > disappear. This now increasingly perennial topic keeps coming up and my
> > > fear is that it will on go away through the increasing abandonment this
> > > list faces.
> > >
> >
> > It is WMF that is not behaving collaboratively here.  And it is within
> > WMF's power to change it.  C-levels, the ED, and other managers at WMF
> > could all decide to participate more actively in this list; to respond to
> > questions or delegate the answering to their subordinates, who are
> awaiting
> > their cue; and indeed, they could themselves make more use of this list
> as
> > a sounding board, a consultation room, and a reserve of experience and
> > diverse context.  They can be the change they (and you, and me) would
> like
> > to see.
> >
> > Perhaps this e-mail could convince some of them.  And if not my words,
> then
> > perhaps those of some of the other list subscribers.
> >
> >     A.
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