Tom , I think that's a fair comment - but we have the problem that we can't actually employ anyone to provide that service. An an OTRS volunteer yourself, do you have any suggestions on how we can bring more people into the fold? It doesn't seem to be something we can reasonably incentivise, either. It's something of a quandary!
Stevie On 15 November 2012 14:10, Thomas Morton <[email protected]>wrote: > We have two customers, and one "employee" role, I think. And it should go > something like (in order of importance): > > Reader (Customer) > Subject (Customer) > Editor (Employee) > > Or in other words; because the PR company represents the subject of the > article, and we rank so highly on Google etc., they should reasonably > expect to receive a good service from us. > > Tom > > > On 15 November 2012 12:32, Charles Matthews < > [email protected]> wrote: > >> On 15 November 2012 12:04, Andreas Kolbe <[email protected]> wrote: >> >> > If you look at the CIPR draft best practice guidelines (which are not of >> > course Wikipedia policy at the moment, but are quite similar to Jimbo's >> > "bright line" rule) >> > >> > >> http://uk.wikimedia.org/wiki/Draft_best_practice_guidelines_for_PR#A_Step-by-Step_Guide:_How_to_improve_articles >> > >> > you'll see that point 3 begins: "If there is no response ...", and >> point 4 >> > likewise begins, "If you get no response". The process also requires >> people >> > to look through the contributions history to find and contact editors >> who >> > worked on the article if they don't get a response on the talk page. >> > >> > That *is* cumbersome, and using a central on-wiki noticeboard would >> improve >> > customer satisfaction. >> >> Andreas, the "customer" on Wikipedia is the reader. And forgetting >> that leads to a confusion of "contact Wikipedia" with "complaints >> service". >> >> Readers and editors play different roles in the system. We need to >> keep clear the distinction. (Even if the mechanism for contacting WP >> could do with tweaking, we still need to be clear that the reader >> matters.) >> >> Charles >> >> _______________________________________________ >> Wikimedia UK mailing list >> [email protected] >> http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l >> WMUK: http://uk.wikimedia.org >> > > > _______________________________________________ > Wikimedia UK mailing list > [email protected] > http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l > WMUK: http://uk.wikimedia.org > > -- Stevie Benton Communications Organiser Wikimedia UK +44 (0) 20 7065 0993 / +44 (0) 7803 505 173 @StevieBenton Wikimedia UK is a Company Limited by Guarantee registered in England and Wales, Registered No. 6741827. Registered Charity No.1144513. Registered Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A 4LT. United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia movement. The Wikimedia projects are run by the Wikimedia Foundation (who operate Wikipedia, amongst other projects). *Wikimedia UK is an independent non-profit charity with no legal control over Wikipedia nor responsibility for its contents.*
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