I hate that message... it's true, there is an open dialog but for whatever
reason, it's hidden and I have yet to figure out a way to close it without
crashing Outlook. I'm not even 100% sure which dialog it is - although I
usually know when I'm going to get that error as I hear a ding and outlook is
mostly dead. I use a process viewer tool (from sysinternals?) to see that yes,
outlook has a dialog open, but it doesn't tell me which one.
Does the user have any addins installed? (I think it's related to an add-in as
it's no longer a problem since I greatly reduced the number of addins I have
installed.) If so, disable them and enable them one at a time over a period of
days to see if one could be the cause.
Otherwise, about the only thing you can do is crash outlook to close it.
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-----Original Message-----
On an XP Pro SP1 Office 2000 SP3 exchange install a user's Outlook often
will fail to shutdown end of day and eventually pops up a message stating
that OL can not shut down as there is an open dialog box.
We have yet to find such a dialog box and are stumped.
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