Wayne Johnson wrote:
At 07:32 PM 3/16/2006, Pete Holsberg typed:
A fairly new computer at my wife's place of work randomly (1) loses
its connection to the Internet, (2) "freezes" (quotes because I
don't know whether it requires restarting or just waiting or perhaps
an ESC or two) and (3) "is slow", according to the "IT person" there.
I wasn't aware of (2) and (3) and tomorrow I will speak with the user.
However, the "IT person" called Dell and their support person
suggested restoring to factory condition using the 10GB portion set
aside for that.
Does that sound like a recovery/re-install?
Yes.
Does the Dell suggestion make any sense?
Only for Dell.
In-so-far as (1) is concerned, I personally have uninstalled and
reinstalled Thunderbird an number of times and even swapped Ethernet
cables with an adjacent machine, to no avail.
I had suggested that the "IT person" install a new NIC (even a USB
NIC if she was leary of opening the case!) but she decided to call Dell.
When consulting for smaller firms I have no problems working with the
IT peeps but when working with larger companies that often is a
different story. The largest complaint between us oldsters IT peeps
vs the youngster IT peeps is that youngsters didn't know how to use a
screw driver. Of course most of them can but they hesitate to pop the
case open even to just take a look & if the youngster should happen
to call the manufacturer/supplier prior to cracking the case would
give most of oldsters a heart attack or stroke. If any IT person has
a problem installing an internal NIC then they should NOT be in the
IT dept. but of course that is IMNSHO & YMMV but probably NOT. Many
smaller shops put stickers that span the outer & inner case frame to
prevent end users from opening the case but the way I look at it I'll
do whatever I want on my kitchen table. ;-)
The IT department there consists of an untrained middle-aged woman who does IT
parttime. :-(
If it were me I would hesitate to blame the NIC since the problem is
random & look for problems elsewhere as in the bsware dept.
"BSware department"???
Thx.
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